Bruster's Real Ice Cream — Restaurant in Spartanburg

I asked for Vanilla Ice Cream on a Waffle Cone with a DRIZZLE OF CARAMEL! I was told that I would have to order a “waffle bowl” in order to get any topping or sauce. When I asked why that was, I was given a very sly response “GRAVITY”! I am not difficult nor was my request and I did not want a waffle bowl as they are not the same as a cone. This was my second and FINAL time visiting this establishment and the first time I went I was given a substitute flavor that included chocolate which I cannot eat! Instead of informing me that they did not have the flavor I asked for, they found it suitable to give me another option without my consent resulting in me eating something I was allergic to. When I called and asked if I could comeback and get something else, they said I could but I’d have to bring my first order back. So I turned around and drove back to get something else. When I arrived, they asked for the ice cream “THAT I HAD EATEN OUT OF” and took it back through the window “IN THE MIDDLE OF A PANDEMIC”. I’ve never worked at a restaurant but even I know that is completely unsanitary and unprofessional. It was almost as if they thought I’d eaten the damn ice cream and wanted to “check and see”. My goodness what a mess!! Both locations that I visited had very young immature employees that lack professionalism! This particular location completely sealed the deal for me due its simple lack of compassion for the customer. All I wanted was my “VERY SIMPLE” order that was “PAID FOR” but instead I was just given a million reasons as to why I couldn’t have it. My boyfriend also asked for a Reese’s Milkshake and was given plain Vanilla! Moving forward I’ll be eating from Coldstone Creamery where the service is professional and the Ice Cream...

Brewsters is hands down one of the best ice cream spots I’ve been to! The moment you walk up, the place feels fun, family-friendly, and inviting. They have a huge variety of flavors, and everything tastes super fresh and creamy—like real, quality ice cream, not the overly processed stuff you find at some chains.

I tried a couple of different flavors and it was honestly hard to choose because everything looked so good. The staff were friendly and patient while I sampled, and they made great recommendations. The portions were generous, and the prices were very reasonable for the quality and amount you get.

What really stood out was how clean and well-kept everything was—even on a busy day. You can tell the place is well-managed and that customer experience is a priority.

Whether you’re stopping by with kids, family, or just grabbing a treat for yourself, Brewsters is the perfect spot to cool off and enjoy a sweet treat. I’ll definitely be coming back to try more flavors, and I highly recommend it to anyone looking for great ice cream and...

First of all, I will say I understand each place has different Covid rules. However, our experience was ridiculous. Outdoor dining is “closed” and only drive thru is open. However, our vehicle was legitimately too big to get through the drive through. We tried calling to figure out what to do and no one would answer. We then went to the door dash window to try to get help. It’s a pretty chilly evening and they refused to help us at that window and were told to go walk through the drive thru. We started to do that and realized how cold and completely ridiculous it was to do so and started to leave. The manager then comes running out trying to smooth things over, but we were still told we had to stand in the drive thru in the cold because of Covid policies. I would love for them to explain how serving a cake out of a walk up drive they window is more dangerous than serving it through the drive thru window. It’s idiotic. We left and will never return and will advise others to...