The Little River Roasting site does not state that the kitchen closes at 2:00 (found out later that the Fretwell site does note this.) Had checked the menu online before going so walked right up to the counter to order sweet potato taco and was informed that they stopped serving lunch at 2:00. WHAT!?!?!. Pulled out my phone; it was 2:02.
Fine, they serve breakfast all day. So I ordered a vegetarian burrito and a Peruvian cold brew. The guy said he did not what kind of cold brew they had so he got another employee to assist. The website specifically stated that the cold brew was Peruvian. Even the next employee had no idea what kind of coffee was used for cold brew. Again, not a problem, Iāll just have whatever cold brew you have available.
My wife ordered a bacon burrito and we sat down. When the beeper went off, I went to the counter and was informed they did not have any bacon burritos left. Again, fine, sheāll just go with the sausage. Got our burritos and we were deep in conversation while we ate.
Halfway through my burrito, I tasted a slimy blob of bacon grease. Sure enough, I had a bacon burrito. Bacon causes me extreme GI upset. I immediately went back to the counter and told them what had happened. The response was, āTheyāre supposed to label the burritos but they didnāt do it. We had to try to figure it out.ā I was offered to recompense but I told the young lady to just give me a scone instead, which she did.
6 hours later, I am still so sick I canāt eat dinner and have upchucked most of my lunch. The staff definitely needs better training. The error with the burrito has left me terribly ill, but what if had been a religious or ethical decision to not eat bacon? And a barista who does not know what coffee they are serving? And no offer of substitution after making such a grave error. And a website that does not list lunch hours? All around, a...
Ā Ā Ā Read moreFirst off, the coffee and food at this place were phenomenal. And their service is awesome. I was so impressed by Tyler. Great dude. So our buzzer went off indicating that our food was ready. I went up there to pick it up and realized that I was getting the bbq pork sandwich instead of the smoked pork. Honestly my wife ordered for me so I have no idea if she ordered it right or not. I said to Tyler I thought we had ordered the smoked pork, but no worries Iāll take the bbq pork. Tyler insisted on making it right and honesty I canāt say how much that means. He could have easily just said ānope itās right here on the ticketā or ānope you ordered wrongā OR have said nothing and just let me take something I didnāt want. BUT he didnāt. He insisted on making it right and getting me what I wanted. Every food and bev manager could take a lesson from this guy. And once I got the smoke pork sandwich, oh man!! I was even more thrilled he made it right. That smoked pork was so good. I went to Tyler afterwards to thank him and you know what this dude said? He said āIām so glad you enjoyed it and Iām really sorry you had to wait.ā 5 stars my dude, 5 stars. Everything was awesome, house blend coffee, ice coffee with oat milk, salad, smoked pork sandwich, tots and even the kids quesadilla!! Great food. Great coffee. Great people....
Ā Ā Ā Read moreThe young lady that was working the day I visited was amazing!! I had never been before and was unsure of what kind of coffee I wanted. She was very patient with me and asked what flavors I liked and if she could make me a cup of what she thought I would like and I said that would be fine. Whatever she made was delicious!! I also ordered some chicken and waffles and man they were delicious as well!!! I also asked about the bakery items and what she would recommend and she told me the pinwheel had mozzarella cheese and was great warmed up so I tried it as well and yes, it was amazing as well!!! Will definitely be back soon to try more food and coffee!!! I also love that it's right by the Mary Black Trail so when you are walking you can run in and grab food or drinks! I think this is my new...
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