Subway — Restaurant in Spearfish

All of the food they serve is excellent. But be careful placing a to go order. Every single time I have called ahead something is either missing or wrong. The staff does not clearly read details when ordering online or through the app. You have to be specific when ordering or having your sandwich toasted. Instead of putting bacon on top of the sandwich so it cooks and gets crispy, 99% of the time they will place bacon on the sandwich first, leaving it limp and chewy. Also, sometimes the salad, spinach and tomatoes look... Questionable to say the least. Soggy, brown sometimes the tomatoes are actually partially frozen. Little care is taken into making the sandwiches themselves, rough handling, tearing bread, and sloppily placing ingredients on to the bread. When it's made right with fresh ingredients and by someone who takes pride in their work, it's one of my favorite places to eat as their soup is always fantastic. Probably because all you have to do is heat it up and keep it hot. And GOOD LUCK getting soup after 5 pm. Apparently when it's gone for the day, it's gone. Maybe it's just the Spearfish, SD location, but it's always hit or miss. I also will never place an order on the app ever again as it's always wrong. Service is always 50/50 as well. Today I had to wait several minutes while the woman behind the counter told me, "You're going to have to wait." As she stacked cookies. Then the girl that ended up serving me clearly had somewhere else to be, (I can't blame her, but that's no excuse for poor customer service.) If I gave service and treated people like that at my job, I'd be fired. She then also tried to charge me extra for a drink, even though the cupon I used included a drink and chips with the deal. Like I said, the food is excellent when made right. But the customer service and some (not all) of the employees either need to be trained better...

I come to this Subway pretty regularly, always clean, always good service, usually a good spot for a quick lunch. Today I didn't even get lunch. Today I didn't even get greeted. I've worked in customer service, I get being busy and having other task but I don't have any idea what was going on today there. I came in, one employee was refilling things and another was finishing an online order, no big deal. The one employee never stopped filling things or even look up to acknowledge my existence. The employee that was doing the online order finish that up and proceeded to start felling things then too. I was kind of surprised that I didn't even get a hi or just a minute, not even eye contact, I stood there for a few minutes not thinking much of it but nothing changed and I left. I don't know what...

Service was terrible, one staff member serving customers, extremely slowly, while 2 others laughed from behind the wall. My "sandwich artist" cut completely through the bread, so there was a top and bottom not attached. He squished my sandwich together to close it. I asked for the 2 halfs to be wrapped separately, and he left bread sticking out of both pieces! A non-toasted tuna sub should not be this difficult!! I have managed subways in PA and NY, and I would be embarrassed to hand over a sub looking like mine did. (I would have made my employee remake it). I will not stop at this store again! I will now stop in Sturgis before going to work in Spearfish! You shoud be ashamed of the product...