Panda Express — Restaurant in Spokane Valley

Absolute awful Experience, My fiancé went to this location at 9:15 PM on August 31 2025, I asked him to get me teriyaki chicken with white rice, At 9:15 he gave me a call and told me that they refused to serve him teriyaki chicken with rice and the only thing that he can get was orange chicken or Kung pow chicken. I spent about five minutes on the phone actually getting upset. I really wanted to cry. I got on my phone and called the Broadway location and asked them if they were serving teriyaki chicken and white rice. The lady proceeded to ask me if I Was looking for a remake. I told her no and said that They are gone location, refuse to make these two items, even though he was going to could wait for them. The nice lady on the phone told me that they were not allowed to do that and they had to cook until they closed and that I should report it to the corporate office. Which I will be. I then called the argon location back and explained what happened and asked for the name of the employee that told my fiancé that he could not order these items, He tried to tell me that it was a miscommunication and that they would’ve served him if he waited. I told him that I heard him on the phone say that he would wait and they still denied him service. At that point, I continue to ask for the name of the employee that told my fiancé they would not serve him the food so I could make the report. He proceeded to say oh my god, and tried to fix the problem. Asking if there was anything he could do, At that point there was no resolve. I tried to ask them nicely to make the food and they refused before my fiancé even left the store. In my mind, there was no resolve. He still tried to convince me that it was some sort of communication he would fix the problem. Even though my fiancé was with other people in the store, and they all left as well because they refuse to make the food they wanted . He refuse to give me the name of the person that made my food as well as the corporate number. I had the Broadway store back and Ask for the corporate number. Absolutely ridiculous will never be returning to this location. I hope they truly get fired for...

Went to grab some quick food with the kiddos and was treated like I stole from them. I ordered online, came to pick up my order and the girl tells me it’s not ready and to drive around and get back into the drive thru line or walk inside. I told her I have kids in the car and it’s pouring so I’ll just drive back thro the drive thru line. Come around and tell them I have an online order and she tells me to pull around. I pull up to the window and a nasty little white girl comes popping out, saying “your order isn’t ready. We won’t make it for another 15 minutes.” I’m like what in the world the other gal just told me to come around and it should be ready. She then proceeds to tell me there is 2 more people in front of me so there is no way it would be ready. I’m so confused because I’m litterally the only one in line and it’s a fast food restaurant for crying out loud. You can just plate the food and hand it to me but no she would rather make up a story. I then proceed to ask if I can cancel my online order and just order at the drive thru window and she goes, “you will still have to wait the same amount of time”. At this point I’m so confused because don’t you get your food as soon as your order? This isn’t a Michelin star restaurant, it’s literally fast food. I told her, “don’t worry, just cancel my order.” She says, “you can do that yourself thro the appt.” I pull around to park to cancel my order and I get a text that my order is ready…. So now I can’t cancel it even tho she said to just cancel it. I drive around again and the gentleman was kind and handed me my order. Get home and it’s not even the correct order. Got walnut shrimp and paid extra for it and the sticker says walnut shrimp but they put some chicken in there instead. Just all around frustrating. You guys advertise to use the app and when someone does you guys act like you can’t help them. It’s freaking fast food!!!!! Plate the food instead of standing there arguing that you can’t serve me food that I...

I just ordered there and I had a 2 entree and 1 side meal. Well it was supposed to be a 2 entree meal. We ordered a Beef and broccoli and honey walnut shrimp entrée. With chow mein side. They said the honey walnut shrimp would be a five minute wait. We politely said that is totally OK we will wait. Pulled up to the window gave them a debit card and paid our bill. She said pull forward and park we will bring your order out. We politely said ok thank you very much! We waited barely a minute and the food came out. The lady said sorry for the wait and gave us the food. We got home and the honey walnut shrimp my daughter was looking forward to eating when she woke up from her nap was not in there. And I know that it wasn't an accident. It was pure laziness. The Unprofessional work ethic of those employees not wanting to make more of an item because it ran out is ridiculous. Why do you even work there then if you don't like making the food. There are hundreds of businesses out there with "Now Hiring" signs on the windows. Go get another job if your not motivated to do the one your working now. Make change! Take control of your life and don't stay somewhere your unhappy. So to those employees who dropped the ball on that entree of honey walnut shrimp do some soul searching please. Cause you made a little very sad due to your carelessness. I hope your employer reads this too and considers drive and passion the next time they hire someone. Thank you. Have a...