Subway — Restaurant in Spokane Valley

I ordered online, when I got to the store my order was just being started when it was supposed to be ready. There was one of the 5 footlongs that I requested extra olives on. Tamera was in the middle of making that sub when I walked in. I asked if that was the sub with extra olives as it had only maybe 5 olives on it. She said it was but that corporate was being very strict and she couldn't add many more. I stated that considering I just paid $70 it should at least get me more then a small handful of olives. I then asked why one of my sandwiches were burnt and she very unprofessionally informed me that they were very busy which is why my order wasn't even started until it was supposed to be picked up. The store was empty, messy with liquid all over the floor under the tables, but empty other then myself and the 2 employees. I had to bring up the sandwich being burnt multiple times before she asked if I wanted it remade. She was extremely rude and undeserving of the tip I left before I realized how extremely poor the service and food was going to be. Tamara was literally yelling after me as I left telling me she was going to let her manager know how I argued with her over olives (when I literally only asked her once if that was considered extra olives and then complained about the prices considering they refuse to make the sandwich with even a reasonable amount of toppings) she was the one arguing and making every excuse in the book instead of taking any accountability for the exceptionally poor customer service she provided. She's obviously very unhappy with her job and chooses to take it out on customers who voice any complaints or requests, even when being tipped at 15% prior to ever even making my order. I will not be back to this store and I honestly don't think I'll be buying from Subway anymore considering everything is apparently due to corporate restrictions and rules, including Tamara's lack of professionalism and decent customer...

I came in and it was busy ish but the reason it took so incredibly long is because Vanessa was moving at a snail pace and clearly didn't care about the line. She was mostly nice but the staff argued with the party before me, myself and the party after me about bread. So if every customer is not understanding your flatbread situation, perhaps post a sign or explain it and not just be rude about it. I also ordered a "flatbread" and when it came time to toast it she then informed me that's now allowed with this bread. Fine. I would have gotten a different one if you told me that earlier. Yall are just pissing people off by being rude, not informing your guests of these changes that are not posted and going slow. The sign says flatbread and when someone orders it they snarkly say "We don't have flatbread!" And then pull out a flatbread that I guess is different lol. Overall just rude and my sandwich was not at all what I came for and not well made. The icing on the cake was watching Vanessa put one pickle on at a time very slowly zoning out completely, bb gurl come on you ain't gotta be scared of them pickles girl. Look at all these 1 star reviews, yall gotta at least try and be...

I usually do not write reviews and am very forgiving with things, but my husband and I visited this store for dinner this evening around 7pm. There were two ladies working who helped us get our food. Around 7:30pm, one of the ladies left, presumably to go home for the evening. A few minutes later, the other employee announced to the patrons eating in the store that she was going on her lunch break (never had anyone announce this before, so we weren't sure what we were supposed to sto with this information). Around 7:45pm, two separate gentlemen walked into the store at which point the employee came out and told them that she was on her lunch break and was not taking orders, so they left. A few minutes later another couple walked in and were told the same information and left the store. One of the gentlemen had their family in the car, so in total, the store missed out on about 6-7 meals in the first 10 minutes the employee was in break. This is beyond ridiculous and I am sure this store lost out on potential return business as well. I'm hopeful that this information can be used to train staff on customer service and assist with scheduling/breaks...