Your experience will be directly related to the time you go and the staff you get. While one server might be TERRIBLE (as in the worst service you've ever had) another might be AMAZING (as in the best server you've ever had). The food is just as hot and cold... and I mean that literally because while the fettuccine Alfredo was INCREDIBLE (and hot), the twice baked spaghetti was DISGUSTING (as in cooked the day before, frozen, nuked, rubber cheese melted under broiler, served room temperature, and cold in the middle bleck!). Unfortunately the great experience we had the time before (with possibly the BEST waitress I've ever had) was brought low by the HORRIBLE food and service we had tonight. Here's what happened:

After being served two plates of what can only be described as twice eaten, digested, and excremented spaghetti mush; I decided to go elsewhere for my birthday dinner and walked up to the front to pay for the appetizer and drinks that we ate and drank, leaving the two dishes of twice vommited spaghetti at the table after three depressing nibbles. After asking the hostess to pay my bill I was told only my server can cash me out. I went back to the table and told the waitress the food was disgusting and I wanted to pay for the food that I DID eat and leave. The waitress said she couldn't authorize subtracting food from the bill and needed a manager. A few moments later a young (I hope inexperienced) manager walked out and ACCUSED me of trying to leave WITHOUT paying! He stated that the waitress claimed I tried to dine and dash. Dear manager, that's not a small accusation, in fact, that's a CRIMINAL infraction you accused me of tonight. Thank god the hostess was honest and told the manager the truth: that when I walked to the register that I asked TO PAY and WAITED for my check. If I had dined and dashed I would've been home by the time the staff had realized what had happened, not WAITING at the cash register ASKING FOR MY CHECK! FFS. After the manager was told by the hostess that I asked for the check he made me swear, to promise, TWICE, that I wasn't trying to walk away without paying. Where did this manager learn customer service, North Korea?! I told him once that I was trying to pay and once should be enough. If he would have liked I would have been HAPPY to escalate this with the police and watched the security footage with the manager, server, and officers. What happened to good old fashioned customer service?! Granted, the customer is not always right, but don't automatically assume a server is telling the truth when they accuse a customer of a crime... it could be a very LARGE lie... GIGANTIC even... possibly TITANIC. 😉😉 Sad service, sad food, sad experience. On a good day, with a great server, and the cooks aren't too stoned it's a fantastic spot; but at any other time its the worst Italian-themed bar food you've ever had with nightmarishly rude staff who are ready to accuse customers of a criminal misdemeanor at the drop of a hat. Never coming back even if the food was free.