Starbucks — Restaurant in Spring Hill

I went to this Starbuck and ordered curbside pick up. After waiting 15 minutes and the app saying my order should be ready I see a man order his curbside and have it brought out to him. I then called the store and ask if they received my order. The lady who answered said are you (my name) when I answered yes she said that my order was ready but that she couldn’t bring it out to me. I asked why they did for the gentleman a moment ago and was told that it was a special circumstance. I asked why the curbside feature was turned on if they could bring it out and asked if she would just lay it outside the door so I wouldn’t have to wait an an additional 10 minutes to go through the drive thru and my drinks be getting cold. She asked me to hold and I heard her ask what I assume was a supervisor if she could do that. The supervisor then got on the phone and lied to me and said her curbside was turned off and my order was never received. When I asked how the previous lady knew my name and why she told me it was ready the supervisor said the previous person lied to me and it wasn’t ready. As soon as I got of the phone I check the curbside it was still on but approximately 5 minutes later while trying to figure out how to cancel my order it was then turned off. This was extremely poor customer service by the manager to not take responsibility (what I assume is forgetting to turn the curbside feature for the store off) and lie about not getting the order and it...

Spring Hill, TN. Not the best Starbucks due to the smaller size and flat affect of the staff and not announcing our sandwich when it was ready for pickup. I’m used to the caffeinated upbeat smiles of the Starbucks spots my husband frequents in Orlando. The person putting my husband’s sandwich on the counter did not announce his name, so if he hadn’t been watching he would’ve been waiting longer. Their greetings were soft and unsmiling today. As I entered the first time no greeting. I forgot my wallet in the car so the 2nd time I entered I looked to see if there’d be a greeting. Eye contact yes, but no smile and just a “Hello,” from red-haired person. The person at register didn’t smile. Nobody smiled. Oh wait, I smiled at the person with glasses and long ponytail and hoop earrings and that person gave a nice smile back.

There are 10 cafe tables, four of which had a padded bench along the wall. There was 1 armchair seating arrangement with three armchairs and a low table.

Patrons inside today were all 7 doing remote work. Patrons picking up inside looked depressed. Maybe the team is quiet so as not to bother them? But definitely a somber ambiance today.

Drive...

This was so facinating. I came in and was reading and writing. Then I made 5 friends. Part of it was my outsized aura, but a large part of it was due to the people of this specific starbucks being oddly friendly. Shared some laughs with the strangers in my community. Had facinating conversations. I little girl even attempted to give me the cake pop her mom just bought her, so adorable.

Got a free refill even tho I barely had the money, they were so kind and gave a complimentary refill even tho it wasn't the norm. I didn't even have to mention that I was broke, he smelled it. A friendly man from my past who was good friends with me smiled and was like "I got you." . There's this one guy here that's always friendly whenever I come in. It's just a super great time here.

One reason I simply cannot give 5 stars though, y'all have a cleanliness and flies issue... not the workers fault they're working as hard as they can go... I just think at one point spending $50-$100 for professional cleaning to exterminate the rampant flies and dirtiness would be worthwhile.

EDIT: I had to raise to FIVE STARS because the cute barista gave me water even tho they were...