Starbucks Coffee Company — Restaurant in Springfield Township

Terrible experience today. I went around 1:15 and there was no one at the counter. I waited for five minutes, which I wasn’t upset about—the rest of the store was really busy and I figured they were helping out somewhere else? Anyway, after asking a few employees I went to customer service to see what was going on, and the lady behind the counter kindly paged the Starbucks associate to the counter. I went back over and she was there, saying she “just needed to go to the bathroom.” She was extremely rude and short. I told her I completely understood, that she deserves to take a break and she snapped back “I went to the bathroom. I didn’t take a break,” and complained that she was the only one there. She made my drink and I told her “thank you” to which I received no response. As I started walking away, she proceeded to complain to the next customer about me and how she couldn’t even “just step away to go to the bathroom.” I understand that you’re short staffed, and can sympathize with that—but that is no reason to take it out on the customer, especially one that is being to be understanding. So utterly unprofessional. This is not the only time I’ve received poor service from here, either. I will not be returning to...

I am a regular Starbucks customer, I was visiting this city and I came for the 1st time to this store, The person who take my order was very distracted and not really focused on take my order, I ordered and Ice coffee but I received hot, I ordered with Vanilla flavor but it never came in, even I remarked when I was about to pay that it was with Vanilla Flavor, I ordered a Ham and Swiss PANINI, but I received a really BURNED ham and cheese croissant

I Gave a 2nd chance and tried going again, but this time they told me they couldn’t do the drink as I was requesting it, when it was actually in the menu, and the food display got plenty of flies...

I used to work at a Kroger starbucks, so I know the employees aren't trained well. I ordered a drink and it was made wrong the first time, so I sent it back to be remade and he made it wrong the second time and gave me attitude when I challenged him on if he added the flavor or not. I didn't want to have an anxiety attack from confronting someone about a stupid drink, so I left with my flavorless beverage made with spite. I live in this town and drive over 20 minutes out of my way to go to a real Starbucks because I know my drinks will be made correctly there and the employees won't have...