Applebee's Grill + Bar — Restaurant in Springfield

I went in and ordered the 'loaded' shrimp fajitas. When they arrived they looked sad and bland and there was no cheese. When the server came back with the missing cheese and I finally was able to eat, and the entire entre was undercooked. The onions and peppers were warm and basically raw. The rice was burning on the skillet and when I explained this to the wonderful waitress she went to get me another one made and apologized. I was then greeted by the manager and he told me that they make their fajitas in a bulk and the next ones would be the same (as in they've been serving undercooked food to multiple people) What I don't understand is why couldn't they recook them longer? And why is my food not cooked fresh? How do they warm them up? The though of this repulsed me and made me wonder what else isn't made fresh and just reheated.

He did ask if I wanted anything else, but at this point I'm so annoyed by his lack of trying to fix something that is obviously wrong that I don't want anything else and my appetite quickly went out the door at the thought of my food not being prepared fresh at a restaurant. He then came back and told me he took them off my bill since I didn't like them. (Like he did me a favor and I would still have to pay for undercooked food I took one bite and that they threw out, if he didn't) the waitress tried making up for his lack of help, but her hands were tied. I appreciate her trying and hope she will get a better manager. Also this happened around 9pm, so it's not like they were too busy to remake...

FYI: If you show up to a restaurant and there are no cars in the lot something must be wrong with the establishment. My family and I didn’t realize that until after we sat down and ordered.

Went here yesterday with family. I had the all you can eat shrimp,riblets,boneless wings. When the waitress brought my shrimp plate she asked if I was ready for my next entree. I was saying to myself: let me finish my first plate then go from there geez… Then she brings me my next plate, 2 reheated in the microwave riblets on a 5” plate, and fries on separate 5” plate no coleslaw. By the way the coleslaw tasted like cabbage and carrots ONLY no sauce in it 🤢 it was very dry looking. Once she brought that plate out then she asked me for the next entree omg I’m not done with the shrimp yet. I said fine bring me the boneless wings for the 3rd entree. Also, the boneless wings were the ONLY thing served NO FRIES because it’s part of their “all you can eat package “ you don’t get fries with the 3rd entree…and you don’t get dry coleslaw with the 2nd and 3rd entree.

Even though I did not eat everything, I do feel like the All You Can Eat is a ripoff.

Also the Plates were clearly dirty and silverware were clearly dirty as well.

This location will probably be next closing down. I wouldn’t doubt not one bit. You have workers in the company that clearly doesn’t care and that’s where the problem lies.

I will NOT be returning to this...

I’ll start by saying that I don’t like to leave bad reviews because I know every place has a bad moment or two and they shouldn’t be judged by one bad thing… but as a family of six who spent their first meal of vacation here, we were thoroughly disappointed. This location is filthy. Our table was so sticky that my shirt clung to the edge after leaning into it. The photos on the wall had greasy finger smudges all over them from where it appeared numerous kids rubbed their food covered hands on them. The wall behind me had splashes of food from was seemed to be the same thing?

Then, the soda was very diluted. Our server said the manager went to the store and would come back to fix the syrup soon and offered waters until then. That was nice of her. We didn’t receive our fixed beverages until ten minutes into eating our meals. I don’t think this was our servers fault though. She kept apologizing saying that her manager should be back soon and that the manager is the one to know how to fix it.

We also had spinach artichoke dip and it was watery and gave me the impression it was old or frozen ages ago to be heated for our dinner. Plus they gave us enough chips for like one person.

All staff that we came in contact with - hostess, server, food runners - were extremely kind and sweet to us and our kids, but I couldn’t wait to get out of here. My skin...