Cornerstone Cafe — Restaurant in Springfield

Placing an 8 person order over the phone proved to be a difficulty. John was very rude over the phone and made sure to let me know I was making things very complicated for him by ordering over the phone. The only reason I called to order was because the website did not allow me to request extra chicken. I wanted to make sure I was charged for the extra chicken since it’s only fair. It would’ve been better if he would’ve asked me to call back instead of being hostile via phone. It’s really a shame because the food was amazing. I’d rather eat at another cafe that isn’t as good as this one, instead of ordering here again. Terrible service but amazing food. I guess we can’t...

Attempted to order on their website, received an error the order could not process. I didn’t get any confirmation email or notification it went thru so i tried again. Got another error but checked my bank account and i was charged twice. I went to the store to ask the clerk if they got my order. They did not have either order requests even though i was charged since. The owner began putting in my order for me at the front. She then wanted me to swipe my card AGAIN to be charged. So you’re saying you’re going to charge my card three times in order to get one salad? Your system charged me twice already. Unprofessional and not worth the headache for...

The coffee is the best in downtown Springfield. That being said, some of the staff (John) are very customer friendly and many are not, so I can't really give them a very good customer service rating.

The woman taking the sandwich orders in the morning is a poor listener and frequently gets the orders wrong. In three sandwich orders, all three were incorrect. That being said, the ingredients are very high quality. They just can't seem to get simple orders right, which is very disappointing given the quality of the ingredients.

If you just want a coffee and a muffin, definitely the place in downtown...