Subway — Restaurant in Springfield

Ordered food for my grandchildren - turkey - very skimpy and extra for bacon. Subs are mainly bread at this point. $3.00 for a cup for water. I placed an order on the app as it was a special and it came with two cookies (for the grandkids, of course!). I ordered from the subway on Columbus Ave, and it indicated that it was at the Basketball Hall of Fame where we were. I was told that the order was never received that it went to another Subway. Instead of promptly handling the situation the young lady kept telling me she was busy - we were the only ones in the restaurant. A man (I believe from the health department arrived) - I was then forgotten while everyone in my family ate and I had no meal. She told me that I could go the Subway where I placed the order (?) or order again. Then she said she would call her manager - Finally I said no thanks and left. Yes, it's difficult to find help, but the customer comes first....in this case...

I ordered a couple foot longs through the app. I picked them up with relatively no problem other than not being very sure where the store was… The one teenager who was working was wearing earbuds while working… No big deal, I thought, since the order was on the app. when I got home, we realized the turkey sub had no turkey on it… It was a sloppy mustard and lettuce mess. I tried to call the store, but earbud kid certainly couldn’t hear the phone… That’s the only thing that could explain why my three tries went unanswered. I then tried to contact the corporate office and their response was “that’s a local problem contact your local store.” They had no interest in fixing the issue or even acknowledging it really. Subway, you are failing. I have not been back to a Subway since this happened which was about a month ago. I...

This the most Irresponsible and unprofessional branch of all subways I've ordered in my time living in Springfield. They take orders then cancel them without notification and leave the grub hub driver without a clue on where to go and super unprofessional on the phone and also lying to customers about opening and closing time. As a business owner others wont care about businesses like their owners. These workers will mess up this branch with their bad customer service with cancelling orders and all that just to leave early. Grub hub is cancelling this branch for pickups because they did the same thing 3 times the same week one day right after the other.

Stay away...