Regal MGM Springfield — Local services in Springfield

There are many reasons not to go here. First of all, if you're going to go here, you might want to avoid the confusing parking garage. You'll find yourself following signs that keep bringing you in circles. What do the numbers mean at each landing? I saw one of them change to another number when driving in. When you get your parking figured out and find your way in, you have to enter Regal from the Casino, which smells really bad and was extremely busy on Friday night. The smell might have been cigarettes but I don't think it was just that. I couldn't really figure it out, but it was pretty unpleasant. It took us about half an hour to get tickets, popcorn and soda, when there were only two customers ahead of us, and all they ordered was tickets, popcorn and soda as well. It's wierd having to get your tickets and concessions at the same place. Funny thing is that there were at least 3 employees behind the counter, but they seemed very disorganized and only used one register. At one point the manager came out for something, then they looked at the line that was accumulating behind us, turned and went back into the back room instead of trying to help and move things along. The concessions were extremely outrageously priced, but at least on the popcorn and soda large sizes they give you a refill, right? WRONG. I decided to ask when the concessions were open until because I wanted to make sure I could get my refills that I had just purchased with the popcorn and soda, since every theater stupidly closes the concessions well before their movies are done playing. I was informed that the concession stand closes in 10 minutes, when the movie I was trying to see was scheduled for a 9:40 start... Cinemark in West Springfield doesn't close theirs until at least 11, if not 11:30, especially on a Friday night. So, I asked to get refunded half of my cost, since I had bought them with the intention of getting refills, but I was given a very confusing explanation as to why I could not and then asked if I understood. I just said "Yeah, I get it, no refunds." since I didn't really care what their reasoning was and only needed an answer to my question, then I just walked away. The girl taking tickets at the entrance seemed surprised that they were closing the stand so early, since they heard me complaining to my girlfriend about it. Because the concessions took way too long, we had wound up missing who knows how much of the movie we went to see, so now I have to see it again to catch the beginning. The only plus side of the theater is that the seats are comfortable and the video and audio quality are really good, but there isn't enough room for people to get past you if you have the recliners open, so we had issues with having to unrecline the recliners to let others who also took forever at concessions get by us. Pretty bad experience all around.

Oh! Almost forgot. We were in theater number 7, which is all the way at the end of the long hall they have with theaters. Stupid design. No bathrooms except at the front of the long hall, no trashcans on the way out. My dad was with us and he just left his empty large cup, which he wanted to get a refill on but was unable to, or a table by the bar since he couldn't find a trashcan to...

I would give the theater a -5 if I could for their manger’s behavior today . I come to this theater frequently and have Regal Unlimited passes that I pay for for three members of my family. We do not cause any problems for anyone. Today, a manager leaned over the shoulder of my autistic 17 year telling her to get off her phone at two different movies, I didn’t hear what he said. Meanwhile, my child has funky colored hair and her friend is trans. There was no talking on the cell phone, no audio and it was on lowlight. We were set part on the lower part of the theater no one was around us and it was to look at the time not distracting me or her friend on the other side of her. This manager was targeting my obviously LGBTQ 17 year old and 19 year old friend with me. When my child asked if she could speak to the manager( not realizing he was one) , but then sat back down saying she would do it after the movie which ended in a few minutes. The manager had 5 security guards come and ask us to leave. This manager is insane and I will be back, and he better stay away from my child. All of the other managers and people who work there are very nice, but this guys calling was missed, he thinks he thinks he is a cop. I’m sitting right next to her and I know she wasn’t doing anything that was distracting because I didn’t see her looking...

Thought this theater was a good place to take my family, we came here many many times before, but the first time my 17 yo came here with just his friends he had the worst experience at MGM. They wouldn't let him in with his student ID even though it said he's graduating 2022 (not all 17yo's have picture ID's) so he asked me to come down to say he's 17 and they apparently didn't believe me either so they said I had to stay in the theater with him, meanwhile I have my 14 yo with me who I wasn't going to leave at home alone the woman said I could buy her a ticket too (this is already 50 min into the movie and she said I'm supposed to buy her a ticket)first of all my son's friend already bought me a ticket which I'm not using and my daughter does not want to see that movie. Also the managers or someone who works there were running into the theater and yelling at some kids, and another guy came in asking some other guys to show him their ID's. This is while the other people were watching the movie. What's wrong with this place? So they expected me to stay here for 2 hours, actually leave my 14yo out in the lobby by herself, and sit in the theater with my son and his 18yo friend...absolutely never coming...