The Sub Shop — Restaurant in Springfield

⭐ 1‑Star Review – Sub Shop (456 W McDaniel St, Springfield, MO 65806)

I visited the Sub Shop on Juneteenth simply to place a to‑go order—my little Shih Tzu puppy by my side—and I was appalled by the blatant discrimination I experienced. Despite being polite and respectful, the staff gave me dismissive, cold treatment that made it clear I wasn’t welcome. Others were served normally, yet I was singled out and made uncomfortable. This isn’t just poor customer service—it felt like a targeted exclusion.

I understand some places have pet policies, but if you can't communicate a rule with respect and empathy, you're failing your community. To be treated this way on Juneteenth, a day meant to celebrate freedom and equality, is deeply disappointing and offensive. There was no compassion, no effort to listen, just a cold dismissal

If your business can’t uphold basic decency—especially on a day that symbolizes justice—you don’t deserve the public’s support. I will never return, and I strongly encourage others to reconsider...

The staff was very friendly and the prices were reasonable.

Unfortunately, the sub just wasn't good. I came in the morning and was the only customer and I ordered a Reuben. After assembling the sandwich (and the meat wasn't fresh pastrami), they microwaved the whole thing. That meant: -The meat and cheese in the middle were room temperature / half melted -the bread was soggy and doughy -The mayonnaise and pickles were very warm

Subway puts warm subs in the oven and applies sauces and vegetables afterwards. A cooking blow torch of $20 can significantly improve the quality of the sandwich. Very friendly staff and I hope they take this feedback to provide a better product...

I remember eating here in the 80s and 90s before moving away. Now that I've returned, and still seeing great reviews, I wanted to relieve the past. I went to the Downtown location. Finding parking is terrible. Be prepared to parallel park. Most of the menu pics online showed $7 for a large. It seems there needs some updating as $10 was the price for my Nightmare (a meatball variation). I didn't mind because it was going to be good when I unwrapped it at home. Unfortunately, my wife and I were underwhelmed. It was just ok... nothing special as I was anticipating. Like my wife says often in these cases, "I could have made this myself...and...