Wayo Japan — Restaurant in Springfield

I just moved back to springfield after 10 years of living in california. I googled sushi and decided this place would be nice. We sat down orded 3 rolls of sushi one of those was the Miami breeze, my fiance' stated that the cream cheese tasted bad i took a bite and it indeed was not up to par. I explained to the waiter what the deal was he took it with 4 rolls left on the plate and we ordered 2 more rolls and after 30 min of waiting the last 2 rolls arrived. I got the bill and the roll that was returned was on my bill, i asked the waiter why this was and he stated that the owner said that the roll was ok and i had the pay for it. I ask to speak to the owner and i the owner told me that HIS WIFE AND HIM ATE THE ROLLS THAT WE RETURNED AND THERE WAS NOTHING WRONG WITH THEM...?????? But i still had to pay for the rolls???? I ask him does it state on the menu that items ordered if not up to standard that the customer has to pay for it he said yes im sorry. I told him that he had 2 options to keep a customer happy and take off a 9$ roll or to lose a 1st time customer and a bill. He called the cops i waited they showed up and after he told them what i said i explained to them that he ate the returned food and that was the way to see if it was bad? The police officer asked that if food is not good to a customer, and there was a complaint that the customer still had to pay for it and on top of that the YOU GUYS ATE THE REST and still are going to charge him 10$ for a roll you ate??? He stated that no restaurant that you go to if you have a problem with food after you order it you cant send it back?? The police stated that i cant make the couple pay for the food, (I stated im paying for the food i ate) the only thing i can do is issue a ticket and you guys can see the judge and i can take them to jail for a 10$ even though you ate the food after they said it was bad........He said fine fine this was after 40Min of talking to the owner and his wife, he said dont ever come back here i paid my 40$ bill gave the waiter his tip shook the police officers hands told them i was sorry that 3 cops had to come out bc of this issue and left..... SORRY THIS IS SOOOOO LONG BUT CUSTOMERS NEED TO KNOW ABOUT THIS PLACE. NOWHERE IS IT STATED ON THE MENUS THAT IF THE FOOD IS BAD IN OUR CASE OR YOU DONT LIKE IT THAT YOU PAY ANYWAY.... AND THE OWNERS ARE THE COOKS?? AND AGAIN INSTEAD OF TASTING THE FOOD OFF THE LINE THEY ATE MY FOOD I RETURNED??? SO NOW HOW CLEAN IS THIS PLACE IF THEY ARE EATING FOOD OFF OF PEOPLES PLATES. ARE THEY REUSING FOOD TO SAVE MONEY SINCE 9$ WAS A HUGE ISSUE. PLEASE PLEASE TAKE YOUR MONEY TO A...

So amazing! The environment is so relaxed and I love that the booths are all private. Everything is so fresh and the presentation really kicks it up! The rolls were so flavorful, they didn't even need soy sauce! I ordered the "falling in love roll" which is with a white sauce. And the "rock and roll" which is the darker one. I also ordered a side of seaweed salad and "bulgogi beef?" Dish which came with teriyaki veggies cooked to perfection! Great place to bring a small group to. Most seating is for 4 people. Although they have a few larger booths in the back. The server really knew how to keep the dishes coming at just the right time without the table being too overcrowded with food.

What really pleasently surprised me, was the jasmine green tea was actually loose leaf tea steeped fresh at my table. Not bagged! Such a great...

Usually this place is really good and I'd give 5 stars, but we tried to go here the other night with only about a half filled parking lot and the owners and waitress was VERY rude to us for simply walking in the door when they were busy. They basically yelled at us "it'll be at least 30 minutes!!!!!" (At least 3 people who worked there yelled that.) And when we pleasantly said okay and sat down, they glared at us the whole time, so after about 10 minutes, we left. It's just disappointing because every time I have gone, it has been a dead place, and I always tell people to come here. Because the food is excellent! But I see they cannot handle even a slight crowd. Won't be going back, very poor experience. (The extra star is for the few good experiences I've had...