Early Bird Breakfast Pub — Restaurant in Springfield

Fabulous food, TERRIBLE SERVICE. We arrived & were told the wait would be about 15 minutes. I asked why and the waitress said, "There are tables open outside, but they just need to be wiped down because they are wet." So she goes and proceeds to clean a two person table inside, when no one in line was wanting a two person table.

Another waitress had forgotten to put someone on the list for a table, and they had been waiting forever to be seated. Obviously, they were a little upset and the waitress tells the other, "This guy is being an a**hole." Good thing the man didn't hear her, but I did. The same waitress turns to me and with a unsavory tone almost exclaims, "Can I help you?!" I was just waiting for my table.

So, then the same waitress snatches up some napkins and menus and starts walking to a table and says quietly to NO ONE something along the lines of, "Follow me." We were thinking she was going to seat the party who was waiting forever, but she whips around and snaps at us because we didn't follow her.

THEN, we got to our table and the seats had food all over them. We couldn't get the attention of the staff, so I took my cloth and wiped down our seats and placed the cloth on the floor next to the wall. I would have given it to someone had there been anyone around. It then took such a long time to get our food. At the end of the meal, I had put cantaloupe on the table temporarily because I couldn't get to the scarce pineapple and single grape in my cup (cheap).

So the waitor that we had who had been completely amazing says, "You're not just going to throw those on the ground too, are you?" I just laughed because I was kinda embarrassed. No, I'm not going to be putting a cloth that I used to clean off chairs on the table I'm eating on. I cleaned up my cantaloupe after I was finished with my food. Left a full tip and left. Great food, but the waitress with burgundy hair who was unnecessarily rude, the air headed waitress who was piddling around and took 15 minutes to get us an OPEN table, and the snarky waitor made this experience the worst restaurant...

I was previously a fan of Early Bird Breakfast Pub until this week. We went in around 9:30 AM and it was strange from the moment we walked in. Music was at full volume in both the kitchen and the main restaurant but they weren’t playing the same music. Then another guest alerted staff that a woman had been in the bathroom a long time and staff tried to get into the bathroom and get a response from her without luck. I noticed a man slumped over in a booth and saw staff trying to wake him but couldn’t . I asked staff to call 911 as I believed these two individuals were overdosing. The owner then came out and told me everything was fine, not to worry about it and offered a string of excuses such as “ he worked a double shift and just fell asleep”...”they had three drinks and were just drunk”...”he just broke up with her and they’re both upset”

After refusing to call 911, I told the owner I was going to call and he repeatedly told me “No!”

I did call and both parties were transported to the hospital from possible overdoses. The owner knew the individuals and was clearly trying to protect someone but these people were at risk of dying and were clearly in distress. I repeatedly told the owner he was being irresponsible towards other lives and could even be held liable and he flippantly said he wasn’t worried about a lawsuit.

It’s a shame the way this place has deteriorated in quality of food, service, etc in addition to...

I want to rate this place higher because the food is so amazing, but the service here (or what we experienced this morning) is atrocious.

I brought my mom in because I had been here once before and had had a good experience. We waited the expected time for a seat (15-20 minutes) and placed our orders pretty quickly.

After an hour of waiting for food and a good 40 minutes since our waiter checked on us, I stopped a random waitress and explained to her that we had been waiting for about an hour and that I couldn't help but notice that everyone around us, who was seated after us, had already gotten and eaten their food. I was calm, didnt raise my voice at all, was genuniely wondering. She gave me some lame excuse about the patio.. about how when it's open, they push the food out there first. Ok, I understand that. But I sat here and watched a group seated 45 minutes after us get their food before us. She came back explaining that they had a new food runner and he got confused.

Our order finally came up. Like I said before, the food was amazing. But we weren't discounted for anything. We got a measly apology from the waitress that wasn't even our waitress.

It would be totally different if they were just honest about either losing or missing our order, but they weren't. And they charged us full price.

We won't be...