Starbucks — Restaurant in St. Ann

Okay let me start by saying I'm not that generous with gold stars but then again I don't feel the need to rate my good experiences, I just find the whole rating thing kinda douchey... However this store seems to get a lot of flack and I was just looking up their number to thank them personally. I pulled up at 11am on a Monday a relatively busy time and they moved people thru like it was their job, in that moment I realized it was. When I arrived at the speaker I ordered my usual but I wanted a breakfast sweet and I don't have the best eyesight so I asked what the employee's favorite treat was. "Coffee cake!" he exclaimed enthusiastically. "Would you like it warm? Thats how I would get it!" Sounds good, I replied. Then I pulled around to this bearded man who appeared to miss a shave for the last few moths. So I thought to myself I guess that was some lady who recommended the coffee cake. Then outta no where the miniature lumber jack said" Bada bing, bada boom it's gonna be $8.43!!" in high pitched squeal, faster and higher than any man should or could say it. As if he'd been snorting Starbuck's coffee beans in secret. Then I handed him the cash and he smiled ear to ear almost dancing as he put it in the drawer. Then said" there's the cash, time to dash with a splash of the good stuff!!" Happy as the bearded Christmas Elf that he appeared to be. Minus a little creative licensing this is an exact occurrence. If you want quality, speedy service with the enthusiasm of a Christmas elf that catches you of guard due to the slammin beard that most men carry after they forget to take their Zoloft all month. This is the place to go!! I was so distracted by his antics I drove away without getting my...

$100 Starbucks visit……

I went through the drive thru- ordered a tea latte and pup cup. The girl working the drive thru window took my debit card inside with her. I realized she still had it so I parked and went inside. She gave it back to me. Several days later, there were unauthorized charges, starting with loading a Starbucks card (you know, to try it out). She then proceeded to steal money two more times, and attempted a third. Luckily by that time I caught on and the bank canceled my card. I went inside the Starbucks to speak with a manager at this point. She looked at me and she did not speak much or really give me anything but a receipt copy. She did not reassure me that the issue would be taken care of or even investigated. As far as I’m concerned, Starbucks owes me some money. I’ve not been back since. This was a month or two ago. I was never followed up with. I opened a corporate complaint case with no updates. Unfortunately I won’t be able to go back to Starbucks, even for a pup cup. For all I know, that girl is still working there and could take a photo of my new debit card. Starbucks why have you gone so far down hill! If the girl is still working there, she can be identified by her frequenting wingstop and IMOs on natural bridge road...

Went here because I had a $10 gift card I’d had in my email for months, and I was really excited to use it. Made my purchase, sat down, and waited. And waited. And waited. I was here for probably 15+ minutes (and have now been here for 30 minutes) and they hadn’t even started on making my drink. The girl who took my order was energetic and nice (at 5:30 A.M.) so props to her. But the other two employees (a woman handling drive-thru orders and a pink-haired employee, maybe the manager) were entirely silent, no personality, not welcoming at all. When my mom and I inquired about when our drinks would be ready, the cashier went to check and came back to tell us the drinks were just being started. Absolutely unacceptable. If I had to be at my job, I’d demand a refund and just have to leave. Also, another customer entered the building, placed his order and paid for it, and no one started making it. He didn’t even have time to get a cash refund because he was late for work. As it is, I will never be coming back to this location. As I write this, a customer who arrived here 15 minutes after me, just left with her complete order. This is so unprofessional and very...