Firehouse Subs Hampton Village — Restaurant in St. Louis

If I could give less than 1 star I would. We ordered our food at 12:10pm. There were 3 employees working. There were 2 orders waiting ahead of us. While placing our order the employee taking our order stated they did not have any pickle spears. She took our order and we went and stood waiting for our order. Other patrons came up to ask how long before their order would be ready and were spoken to rudely by an employee with pink braids. A pick up order wasn't complete when the driver came to pick up the order. He asked if it was ready and was told no and the employees acted like they didn't know what he was talking about. The order was only partially complete. A few patrons walked in, saw everyone standing around waiting for their orders and turned around and left. The floor was sticky and dirty. Another patron ordered potato soup but wasn't told they didn't have any until their order was complete and he was offered chili instead. A half hour had passed and we were hungry so we opened the chips we purchased and ate them. Other patrons were getting aggravated with the wait. After they finally completed our order, 45 mins after we ordered it, the employee with the pink hair dropped a utensil on the floor and didn't clear it. We will never visit this location again nor recommend it to anyone. This is by far the worst 'fast' food experience I have ever had. ...

I could not have been more impressed! A friend who's more familiar with Firehouse Subs suggested we grab lunch there and I said sure.

We walked in and were warmly and sincerely greeted by every staff member we could see. And it wasn't just for show--I paid attention to the way they spoke to each other and their manager or shift lead, and there was SUCH respect for each other. It seemed like a really positive workplace, and that makes for a positive customer experience.

I ordered the veggie sub on wheat. I loved that I didn't have to specify each ingredient--it came the way it came and it was better than I could have made it. And I love that the veggies were grilled, not just piled raw on bread (lookin' at you, Subway!). Also, they had sugar-free cherry limeade! I drink diet sodas and I'm so tired of Diet Coke/Pepsi and no other options.

The staff checked on us throughout. The whole store was spotless and well-stocked. Every customer was treated with kindness. Their restrooms are super accessible, with grab bars and hooks at lower heights. I will definitely...

I usually have a pleasant experience at this location but today was not the case. I always place an online order and pay online so I can just come in and pick it up. I'm usually greeted when I walk in by a team member. Today I walked in and stood in the online order line. I stood there for a good 5 minutes as 4 workers continued to walk back and forth from the line to the back. No one said a word the whole time. The young girl at the counter finally decides to ask me what I'm waiting for with an attitude. I tell her I'm just picking up an online order, explains why I'm in that line. She hands me my order with no words said. Not a have a nice day or anything. I even told her thank you and she said not a word. I used to love coming here because the workers were so nice but I will not be back. If you didn't want to come to work you could have stayed home. It just makes the business look bad when you have people...