Church's Texas Chicken — Restaurant in Stafford

If I could give zero stars I absolutely would ! Staff was VERY and unprofessional. I’m proud of myself for keeping my cool with how disrespectful they were!!! The girl taking orders Maaria had an attitude to take orders. I asked for white gravy upon ordering and I also wanted a barbecue sauce. Told her I didn’t mind the extra charge. She charged me for it. Once I got my food I checked for it and did not see it and I let her know. She stated they didn’t have white gravy. So WHY CHARGE ME FOR IT? I asked her did they have honey she stated yes gave me 3. I asked for 3 more since they didn’t have gravy and the “Manager” William that’s what he said his name was. Said we don’t have honey. I said Maaria said yall do. He said she already gave you 3. Mind you I paid extra for gravy I didn’t receive. Then I went to get a drink. The customer ahead stated there was no ice in the machine out loud. Then a RANDOM man that was standing in line told the man “give me your cup, I’ll go get ice. He walks to the back where they were and brings that customer ice. So we assume he was a supervisor over Maaria and “Willam”. When it was my turn to get ice the machine was still empty and Maaria got a attitude and pointed at “William the supposedly manager “saying “HE’S GETTING IT” ! I got upset and asked for manager. William stated “I’m the manager” I told him I want to speak with whoever is over him. He told me to call the number on the receipt that they didn’t give me because Maaria was throwing everyone receipt in the trash without asking if they needed it! I will never come back! And I still want to speak with whoever is over the “manager WILLIAM” ! He REFUSED to give me cooperate number. Told me to call the number on the receipt. I told him that was the store number not supervisor. I made it all the way to work and notice my order WAS wrong. I drove all the way back and the girl told me I should’ve checked the bag before I left. She also said I didn’t order what I told the manager I ordered. I told him it’s LITERALLY ON THE RECEIPT! They both started smiling in my face as if it was a joke! They also got another customer order wrong and proceeded to argue with him until another customer in line told them to just...

Let me start by saying I wish I could give zero stars. Don’t come here because the staff does not listen to customers and because William is the general manager. I came on my lunch break to get a 3pc. I asked the lady on the intercom for a leg, thigh, and breast. When I got to the window she told me that the price would be more because I added the breast. I said ok and paid. I get to work to see that my food is not right. So me being me I wanted that chicken breast! I went back to speak to someone and William is there at the front counter. I told him what happened and what I paid for. Side note they did not give me my receipt. So he pulls up the original receipt and it shows she charged me for a wing instead of a breast. How she made the mistake I don’t know. So William was like that will be a extra 72 cents. I was like I’m not paying anymore for a mistake your worker made. He took no ownership and was rude. I asked to speak to the manager and he was like it’s him and I was like oh yea of course the person that takes no accountability for his employees. Just throw the whole place away. I won’t be back and hope not to see William ever again. The absolute worst customer service I have experienced in a...

I went in to purchase lunch for my staff. They do such a wonderful job. I consistently get compliments on their customer service. In fact, we are 4.7 out of 5 stars at my organization. So I walk in this Churchs and instantly hear the cashier being a little rude to the lady standing at the register. No smiles from anyone when they look at you, from the front counter to the back area. You can feel attitudes in the air. They act like you owe them something. Like they don't like their jobs. Like, hurry up and buy and get out my face. The person in front of me in the line was treated rudely. My experience was borderline rude. When I approached the register, He didn't greet me. He just stood there. Looking at me, quiet, waiting for me to say something, I guess. That's customer service 101. To greet your customer. I stood there as well at that point. I had to ask him if he was ready to take my order. It was like, he really...