Sunny Daes Ice Cream — Restaurant in Stamford

If I could give them zero stars, I would!! They charge well over the listed price, with no explanation as to where the additional fees (an extra $3-$4) came from. I figured they were just “tipping” themselves. And, I would’ve been okay with that if the ice cream was actually decent, the service I received was okay, and the place was clean. But, none of that was the case.

The two ice creams and 1 gelato we tried weren’t good at all. Prefer the gelato over the ice cream, but I wouldn’t buy it again. The place was not the cleanest, but the outside area was especially dirty. Customer service is nonexistent. The employees are allowed to treat patrons (including children) in a nasty, disrespectful manner, even while the manager is present. The guy taking our order sucked his teeth and told me he “can’t wait all day” for my 4 year old to decide what she wanted, because she asked to change her flavor, before he was even finished taking the rest of our orders. If you don’t have any patience for children, then maybe you shouldn’t work somewhere children love to frequent. Very unwelcoming environment. Terrible, start to finish.

I wasn’t going to share my experience until I saw a poor review where a woman had a horrible experience the same day, and presumably with the same male employee at the counter. After reading the other negative reviews, it’s clear the manager and employee need to be fired or retrained. Customer service is literally your bread and...

1 star because of the terrible service. They have new ice cream flavors often and the quality is really good. I’ve been here a lot. The last two times I was there I’ve asked two employees what “karamel cookie” tastes like. Both employees could not give a description. I was told it tasted like cookie. No samples allowed. The second time I went for it and got it. It tasted like artificial caramel with no cookie flavor at all. I don’t recommend it. Very fake tasting. They need to work on costumer service. Also, the owner got upset when I nicely asked for a spoon. I was still the person at the front of a line. I was polite and didn’t interrupt anything. Maybe the other employee should have given me a spoon to begin with. No samples, no spoons for costumers to grab. Either they are still being extra covid safe or trying to save some bucks. Maybe both? 1/5. I’ll stick with carvel or Dairy...

Extremely RUDE staff. Won’t be back.

I went to Sunny Daes last night with friends for the first time. When I walked in there was a long line outside, and I noticed that a girl seemed to be by herself. I made a mental note of this and was glad I brought cash because it stinks to be working by yourself like that, and I wanted to be sure to leave a nice tip.

She interrupted me as I was ordering and rudely said, “you could say please”. I was so taken aback because I had said, “please”. I was wearing a mask, and she may not have heard me. However, I have worked in the service industry…you do not get not expect that someone will say please and thank you. I repeated the word, “please”, got my ice cream and went outside as fast as I could. Had I not been with friends, I would have left right then and there.

I’ll stick with Mr. Frosty’s in Norwalk. Great ice cream and a...