8th Street Steakhouse — Restaurant in Steamboat Springs

Let me explain my three stars. We had reservations and they sat us at the bar area. That was fine. We waited for our order to be taken. The bartender walked over and the first thing he said after we asked him how he was doing was “great now that we’re busy” Great for the restaurant, slow on the service. We were only given two menus, one food, one drinks between five people. When he came to take our order, only one person was ready to order their drink. He then handed us two more menus, still not enough. He took my sons drink order and said he would come back for our which took another 10 minutes. I totally got that. They were busier than they anticipated. And I do appreciate that. We had no idea we had to cook on steaks. For the cost of the beef, I would have preferred if my meal was prepared. We went to the beef counter. We picked our cuts of beef, the beef guy was extremely helpful, and he told us how long to cook each of our cuts, as we walked away, he said use our phone timers. I got the filet, 8.3 minutes on each side. We all walked over to start the cooking process. I started my timer on my phone and put it on the ledge beneath the top part/grill. I wasn’t about to put my phone near high heat. I had it in my pocket, but the ledge underneath was more convenient. Then walked over a worker, maybe manager, he never introduced himself. He just asked us how things were going. My family responded happily because they were all about to eat delicious steaks lol. When I looked to check my timer, my phone wasn’t there. I looked down a little bit further, and I realized that it had dropped underneath the grill. When I told the man what had happened, he told me that there was ABSOLUTELY NOTHIN to do to get my phone. He said unless we take sledgehammers and break it apart, there’s nothing we can do about it. He then proceeded to tell us that a woman lost her $50,000 ring and they couldn’t get it out. He was total doom and gloom, and was not helping the situation at all. I asked him if he was kidding and he said he wasn’t. There is absolutely nothing he could do for us, he, then proceeded to say my phone with me there forever.. My work is my phone. I was in shock and I walked out of the restaurant completely stunned. My husband and sons stood there, trying to figure out what to do and the doom and gloom guy said hang on, “There’s somebody that might be able to help”. He went and got the cook from the kitchen and this incredible human put his phone into the opening where my phone had fallen and he took a picture and identified where my phone was and he went in with those big tongs and he pulled my phone out within three minutes.

Doom and gloom then proceed to tell my husband that the cook has been able to help people whose phones have fallen in prior to mine. Ok, so why tell us differently from the ones, aka.. doom & gloom. My husband thinks that he would grab my phone at the end of the night. We felt he was untrustworthy.

I went to give the cook a tip for being so kind, and his first reaction was to refuse the money I was giving to him. I insisted.

About 10 minutes later as we were sitting at the table, and I was saying my prayers of thanks, Doom and gloom went up to the table next to us, and started yelling at the man at the table for doing something, presumably. There was a really big football game on. There were TVs at all the high tops in the bar and so everybody was watching the game. This one gentleman was pretty fired up about what was happening on the TV.

Doom and gloom should not be working in a customer service position. He sucked.

My recommendations are:

*every person cooking their own food should be supplied with their OWN food timer.

*Fire doom and gloom or give him a job where he does not have to deal with people.

The steaks were delish as were the side dishes.

Will I ever return. Absolutely not. Will I...

Saddle Up, Partners! This Ain't Our First Rodeo, and 8th Street Steakhouse is a True Texas-Sized Winner in Steamboat! Steamboat Springs, CO – Well, howdy folks! If you're hankerin' for a steakhouse experience that's as genuine as a well-worn pair of cowboy boots and as satisfying as a prairie sunset, then listen up: 8th Street Steakhouse in Steamboat Springs is where you need to hitch your wagon. This ain't no fancy, fussed-up city slicker joint; this is a place where the spirit of the West is alive and sizzlin'! Step inside this historic barn, and you're immediately transported. It's got that true grit, down-to-earth Western charm that makes you want to kick off your spurs and stay awhile. The air buzzes with the cheerful sound of folks ready for a real feed, and the star of this rodeo? You are, partner, when you step up to their legendary grill. That's the real magic here, the kind of thing that’d make any cowpoke grin from ear to ear. You mosey on over to the butcher's counter, a spread of prime beef that'd make a cattle baron proud. We're talkin' hand-cut Colorado Buffalo, rich Wagyu, a hearty bone-in Ribeye, or a classic NY Strip – all aged a good 28 days for flavor that’ll knock your hat in the creek. Then, it's your time to shine, cowboy! Season that beautiful cut just the way you like it and lay it on that hot lava rock grill. Hear that sizzle? That’s the sound of pure, unadulterated deliciousness in the making. It's like your own personal campfire cookout, without having to wrestle a steer beforehand. The friendly ranch hands – I mean, staff – are always nearby to offer a tip or two, ensuring your steak is branded to perfection. And for the little buckaroos? They can even take a seat on actual saddles – a touch that’s more fun than a barrel race! But hold your horses, it ain't just about the star of the show. Every cowboy and cowgirl gets to belly up to the family-style salad bar – a bountiful spread fresher than a mountain spring – and that legendary Texas toast that's the perfect partner for soaking up every last bit of steak juice. Kick things off with some mighty fine appetizers, and if you’ve still got room in your saddlebags, the "8th Street Tater" dessert is a sweet treat cleverly disguised and downright delightful. The whole outfit here, from the cooks to the servers, treats you like kin. They’re quicker than a tumbleweed in a windstorm to make sure your canteen (or glass) is full and your experience is top-notch. Whether you're celebrating a big win, refueling after a day exploring the Colorado high country, or just craving a steak experience that’s as real as it gets, 8th Street Steakhouse is the place. This ain't just a meal; it's an honest-to-goodness, interactive, make-your-own-legend kind of evening. So dust off your boots, gather your posse, and head on down to 8th Street. Tell 'em a fellow cowboy sent ya. You won't leave hungry, and you sure won't leave...

My girlfriend and I were in town on a family vacation and wanted to find a nice dinner to have and we came across 8th Street. We are from Las Vegas and we were looking for something different and fun! We were very intrigued by the ability to cook your own steak, which is great because you can't be mad at anyone but yourself.

However, our experience did not start so well.

We showed up about 10 minutes early for our reservation and the gentleman in the front gave us the option to grab a drink at the bar or just hangout and wait for the table to be ready. We decided to have a seat at the bar and grab a drink. Well this is where it gets interesting. The bartender Danielle (only knew her name cause she introduced herself to another table) was easily to worst bartender I've dealt with. First question was "Are we dinning at the bar or just a drink?", mind you she was asking this as she walked away from us. (Clearly not ready to serve us). We responded that we were just getting a drink while waiting for our reservation. Once she found that out, she could've cared less what we were ordering. Upon checking our ID's, she slammed my girlfriends ID on the bar top and then did the same with mine. We then asked for some suggestions on wine, you know just some normal questions you ask a bartender somewhere you've never been especially at a well know steakhouse. She then seemed to not care about giving a suggestion so we picked one and proceeded to wait for our table. While sitting at the bar we listened to her interactions with other customers in the bar area and they were welcoming and she even introduced herself and ask them if it was their first time at 8th Street. Isn't this a common practice to do with each customer regardless if they are sitting and eating at your bar or not? When the table was ready she was asked about our tab and then told the guy next her who was actually the manager (Joel), "No they wanted it moved to the table". Needless to say, she was very rude and unprofessional and nearly ruined our experience.

Once seated we explained our experience to our server Tay. She then grabbed Joel who is the manager. After talking with Joel, we ended up staying and enjoying some of the best steaks we have ever had per his suggestions (Buffalo and Kobe Steaks). This place is very unique and worth every penny! The customer service we received and saw that was also on display to each customer in the restaurant was second to none. If you're at the grill too long, they come and check on you to make sure you're not making jerky! Its good to see that one bad apple doesn't spoil the whole bunch! We will be back and asking for Joel and Tay!...