Jimmy John's — Restaurant in Stillwater

This is my 2nd google review ever and its also for another JJ location. I had an issue with the JJ on Main in Stillwater which will be explained below. I called the location on Washington and talk to a gentleman in which I explained the situation. He said he would have their district manager call me. 1 hour later, I called back to say I had not heard from anyone. He then said, well he is probably busy. I said okay, can you give me the number to corporate? He said he did not know that phone number. I then asked for his name in which he stated he was not comfortable giving that to me. I said do you not want to give it to me because when I talk to your corporate, I am letting them know you refused to give me their number? He hung up on me.

Why I even called the JJ above. I ordered 4 meals for delivery from the Jimmy John's in Stillwater, 602 N Main St. One of the sandwiches was missing so I called up there to have them bring it. No big deal, it happens. Well...when I called Morgan answered. I explained to her our delivery was missing a sandwich she acted very annoyed and said "LOVELY". I give her the information and she says very hateful "I know for a fact that sandwich was in that box because I packed that box and it was missing so I had them remake it". Stunned I replied with the same hateful tone that I unpacked the box and the sandwich is indeed not here, why would I call and say the drink/chips are here but no sandwich? She then tells me there is nothing she can do because she knows it was in there. After letting her know that was unacceptable she said when the delivery driver gets back, she will have him bring another one but it will be awhile because she is not sending another driver since the one who delivered is familiar with where it was delivered? It has now been 2 hour later,...

This restaurant was efficient when first opening and quite some time afterwards. For a few months now we have had issues with our order. We have food delivered often to our office which is in very close proximity. Over and over the order is not correct. They leave the cheese off of a ham and cheese, you order mayo packets and they never come, the drink and/or chips is ALWAYS getting left behind at the restaurant and the delivery service has gone from Freaky Fast to not fast at all. This is not a review after a one time experience, but a review given after many attempts at giving it another try. Today topped the cake when we placed an online order at 10:40AM and set it up for a 12:00 delivery. It arrived at 12:25. When I called I was told my food was ready at the restaurant but they were waiting for a delivery driver to get back. It is always something. Food is usually good...occasionally...

I order a lot from JJ this one particularly because they deliver on campus for cheap. I have never felt compelled to leave a review until today. I went through pickup this time on my way to work and they forgot my chips. I plan out all my meals the day before so this does cause some struggle as I’m reaching certain macros and calories. I called and asked if they could just reimburse me no biggie. The guy offered to have them bring them to me. He was so nice and felt bad about me not having my chips. Because this fixed my daily intake delinks I took him up on the offer. It’s a bag of chips they didn’t have to do that but they did and that’s great caring about...