Subway — Restaurant in Stow

If I could give less than 1 star I most certainly would. This is the absolute most terrible food joint I've ever eaten at. Coming from someone who worked at subway for a year... there are health violations on health violations, ON HEALTH VIOLATIONS!!!!! I walked in and the girl was prepping food with no gloves then when I go to order rather than washing her hands LIKE YOUR SUPPOSE TO, she put gloves right on and began making my food... once I actually looked at their selection of vegetables I realized there were BUGS on EVERYTHING. SOOOO MANY BUGS PEOPLE. I'M NOT TALKING ONE, TWO, OR THREE. I MEAN THEY ARE INFESTED WITH GNATS EVERYWHERE. I honestly DO NOT want to see what the back kitchen area looks like... So I'm basically saying unless you enjoy a little extra protein (bugs) in your lunch, GO ELSEWHERE or stop at your local grocery mart on your way home.

On a side note, staff is at least friendly here if you can get past the...

Honestly just poor management. I ordered my salad online. They didn’t heat up the chicken or bacon. The chicken was the wrong chicken, and it wasn’t thawed out. So it was frozen. No cheese, I bought extra. Also not chopped. I call them and go back they “fix” my order. Quickly redo it. Leave out the Guac I paid for. Leave out the double cheese I paid for. They did heat up the meat this time because I specifically said to, how else can you eat it. They still don’t chop the salad but at this point I need to go back to work. I ate a salad with huge chicken chunk, no cheese, full tomatoes and full pepper rings. The owner/manager sat there eating and didn’t come help. Didn’t correct or do anything. Idk the experience just sucks. Only get subs. Mind you I worked at subway for 2 years this is all easy and things...

I usually love Subway, but this particular location near Stow, OH has been a complete disappointment it was the worst Subway experience I’ve ever had. I’ve had three separate experiences with this store, and not once did I receive my food. Twice, I drove to the store (from Kent), only to find it closed, even though it showed as open in the app and on Google Maps. The third time, I placed a mobile order. The app said my food was ready, but when I got there, the store was shut down again. The worst part? I’ve been trying to get a refund for over a month. Subway’s customer support is completely unhelpful just repeated “we’ve escalated the issue to the store” with no follow-up, no resolution, and no refund. Totally disappointed. Waste of time, money, and effort. If you’re thinking about ordering from this...