Ambrosia Bakery - Stratford — Restaurant in Stratford

On the Sunday before New Year’s day, Wednesday, I went into the bakery to personally ask if they were opened on New Year’s Eve or New Year’s Day and if they could fulfill an order for quiche pies. They said they were opened and they could be picked up on New Year’s Day morning. I ordered a few quiche pies and a few stuffed breads and paid for them in full. Today on New Year’s Eve I received a phone call informing me that they will not have the order ready for pick up on Wednesday and then I can pick it up on Thursday despite my specific needs that I expressed to them in advance. The staff was indifferent to the problem that was caused. I asked for owner to call me and I was told he was John Chaves. I didn’t hear from him for a few hours and I resigned myself to them not resolving the problem they created. Later in the evening, after considerable time to purchase the ingredients to make the goods at the last minute, I received a voicemail that the bakery would have my products baked and ready for pick in the morning as was originally determined. Although I never spoke to John Chaves, I suspect that he was instrumental to make good on the promise of having my order prepared as originally planned. Thank you John. I gave a 4 star only to because of the hassle, time and money spent to have an alternative plan but the food was great as always. To other customers, when the bakery staff doesn’t resolve a matter that is the fault of the bakery, call the owner! It appears he does care which is refreshing in this day and age. To the bakery, don’t change the arrangement with the customer after you...

Was a delight when I initially found this place when I moved to Stratford four years ago. Quality has gone down substantially. My wife went there this morning and ordered 7 breakfast sandwiches. What we got was the scraps. Bacon was burnt and broken up into little pieces. Scrambled eggs were absolutely atrocious. I was going to let it slide and not write a review but I then realized two things.

This is Father's Day and it's my day to be a little bit of a diva

I actually called to air my grievances and was greeted with the most, " I don't care" employee. I broke down my dissatisfaction and received silence. There was no omg we are sorry or how can we make this better. I asked to speak to a manager or owner to which they said someone would call me back during the week. This employee would not tell me who I could expect a call from or when. I asked who made the sandwiches and whether it was the same person who normally makes the sandwiches and she replied, "it's normally anyone who is free at the moment " in a condescending tone.

Prices have gone up and customer service has gone down and I cannot and will not accept patronizing a business who makes mistakes and doesn't take said mistake as an opportunity to right...

Without a doubt the worst possible service I've ever received at a bakery. I ordered 40 cannolis and 40 small cheese cakes over the phone for my wedding. Later that week I called to confirm the order and to make sure I got everything right- they confirmed the order was correct.

When I called a third time to ask what time I could pick everything up no one answered the phone. I then went in person, and found that one of the employees was refusing to answer the phone, and then picked it up just long enough to say "Can you hold?" before putting them on hold indefinitely. This same person confirmed my order was correct a second time. While there I asked for a copy of the receipt, since It'd paid over the phone. They refused, stating that they couldn't separate it from the order.

The day of my wedding and the bakery only had 20 small cheese cakes to give me and insisted that's what we had ordered. A friend was picking everything up for us, and they ultimately had to leave with the incorrect amount. We then ran out of cheesecakes at our reception.

This place really needs to work on training their employees in...