Strickland's of Streetsboro, Ohio — Restaurant in Streetsboro

I was ordering ice cream from the cashier this evening, and after ordering two flavors in a bowl, she looks at me blankly and asks, "Do you want that in a cone?" After stating I would like a scoop of each flavor in a bowl, she then asks again what flavors? I repeated the 2 - orders, 2 flavors both in a bowl, then I add 2 more flavors a pint each. She then states the amount, and I ask for the military discount. I use tap and pay and she had to move the device to her window. After receiving the receipt I noticed the lower percentage for the discount. I asked, "Did the store lower the discount from 25% to 10%?" She said she forgot it was 25% and has someone come over to fix the issue while she was preparing the ice cream.

The above didn't bother me so much as to what happened next:

The person adjusting the price completed the refund and had the new amount for me to purchase. I stated I would need the refund receipt, and he said he would print that after this transaction. I said I was using tap and pay, and he would not move the machine. I had to ask someone at the other window to stand back 6 ft while I made the purchase. After coming back to my window, I made the following suggestion, "Placing a longer cord, or having another device here would make it easier for customers." He responded with, "No." I then asked no what? And he said it wasn't going to happen. At that point I said here, I don't need or want this now, refund it. He stated he wasn't going to refund it because he already processed a refund. I stated no, that was for the correction of your cashier, you need to refund the new transaction. I asked him his name, and he said, "I'm John, the owner, and I'm not going to refund it and I have the right to refuse service." I said fine, I will call the police because this is about customer service and you have horrible customer service. I simply gave a suggestion to help customers in the future. You could have done what you wanted with it and did not have to cause an issue. Customer service is about taking suggestions, compliments, and complaints from your customers. He did finally refund the second transaction, and after reminding him, that I needed both refund slips, he provided those as well.

If John is the owner of this franchise, then he has plenty of learning on how to treat his customers, as well as, providing training to his employees.

Good luck with your business, as I won't ever be here again. After recently moving here from California, I will not tolerate customer service from any company including smaller ones where they are just rude. Besides, there are plenty of other homemade ice cream shops in this area. I'm sure Corporate Stricklands would love to hear about...

Grew up on Striickland but yesterday I happened to past by this one. Ordered a banana pudding twister and paid the nice young lady helping me. After seeing how generous the young lady was with the bananas and cookie mix I asked her not to mix it. I knew if she did it would be to watery. This man who later told me he was the owner told me she had to mix it. I politely asked why? I was not asking for extra stuff just did not want it mixed. This man proceeded to walk up to the window in a very confrontational way and said he does not need to explain anything to me. What ever happened to simple customer service. I hope that this man has someone that cares enough for him to explain he needs medicated. I will never spend a dime at this location. Hopefully the other owners teach him...

Haven’t been there since it was Smiley’s, seems like forever ago- might have been. Service was awesome- the staff was super nice & helpful. The selection was horrible, was on the fence about 3-4 stars but I guessed it could go either way. They were out , or did not have the first 5 items I asked for- which were not out of the ordinary for an ice cream stand. Especially one that ONLY serves ice cream. The ice cream that I did get was good - no complaints whatsoever in that department. Hopefully they have a bigger variety next time I’m in the...