Bruegger's Bagels — Restaurant in Strongsville

I am a man of simple needs, wants, and desires. I want to live a happy life. There are a few times in my life where I have lost my patience and verbally communicated any sort of disappointment Or dissatisfaction…today is one of those days. When I woke up this morning I had a dream to have a breakfast sandwich with my girlfriend and wasn’t asking for anything impossible. Just your standard breakfast sandwich. Now that being said, I came to realize after waiting in this establishment for over 40 minutes I apparently had asked for the impossible. I began to wonder what other impossibilities could come before this sandwich. I began to believe the browns could win a Super Bowl before the sandwich came. I was convinced Jesus was about to appear In human form again. I began to have hope that maybe just maybe my grandfather would come back from the dead to see me again. I was waiting for the sky to fall. I was waiting for the end of the world it seems. One might say I had fallen into a state of delusion while awaiting my bagel. I did not realize that a simple bacon egg and cheese on a bagel was more than anything I could ever ask in this god forsaken world, but here I am, on Google reviews, writing to you the readers, about what I experienced today at this establishment. If you walk through these doors you will not find happiness. You will not find the essence of a New York bagel. Once I walked through these doors, all hope was lost. The light within my heart had gone out. I was hungry and cold (just like my sandwich was when it finally arrived). Abandon all hope when walking through these doors. Do not expect help. Do not hope for salvation. Do not dream of a full stomach. I don’t know what I did to deserve what I went through in the last hour but I only hope that sharing what I went through can spare one of you, the readers of this review, from the same fate I endured. One hour and 3 minutes in this bagel shop and no sandwich passed through my lips to fill my belly. I am still cold, I am still hungry, but I hope I can change the world with...

Warning: The average visit at this location is 45 minutes. Plan ahead!

I can confidently say that in all my years working in and with food service (including a stint at a Brueggers in the late 90s), that this has been the most consistently dysfunctional experience of any store I’ve visited.

Story time!

The first time we ordered (through DoorDash delivery), we got the wrong items completely (the name was correct, items were not). This happens, so I gave them the benefit of the doubt.

The second time we decided to go in and order so we had a chance to correct things if they were wrong, which they were. It took 45 minutes to get things corrected and food in our hands.

The 3rd time we ordered ahead with DoorDash for pickup. We were told the order was ready but ended up having to wait an additional 30 minutes (and they wouldn’t refund me when I asked to cancel). When I walked in to check on my order at one point, I informed the young lady working that I had a DoorDash order under my name. At this point she belted out laughter and said “you ordered DoorDash for yourself?!” quite loud in a dinning room full of frustrated people. Classy and professional, right?

That brings us to the most recent experience where once again I’m told the order is ready only to find out it had not even been started. Thinking I had learned my lesson from previous experience, I had even showed up 20 minutes after they indicated the order was ready! This time I cancelled the order and I have zero intention of visiting this establishment again until I am confident that something has been done to improve.

I will be contacting the store of course, but last time I aired grievances I was met with shoulder shrugs and “sorry”, so I’m not confident anything will be done.

It’s worth noting that most of the crew is nice and apologetic, but they can also be condescending when folks complain.

Being apologetic is great if it’s obvious you mean it and do anything to improve. Thats not been my experience...

I hadn’t been here in a while, and stopped for a quick bite to go, on my way to an event. There were a few people in line, and at least 5 employees behind the counter. When I got to the counter, I was greeted with “What do you want?” I ordered the farmhouse and half a dozen bagels (3 plain and 3 blueberry), and a tub of cream cheese. When I got to the order fulfillment counter, I was told they were out of plain and had only 1 blueberry left. No word on when more might be coming out. I had to choose other flavors that were second or even third choices. I wasn’t given the option to get the bagels sliced, but once I saw how they were sliced, I was glad I didn’t ask for sliced. Not one bagel I saw was sliced evenly - all were on a diagonal or with very thin bottom and very thick tops. My sandwich ingredients were just sort of thrown on. Additionally, there wasn’t a plastic, disposable knife to be seen anywhere, and I wasn’t offered one either. Employees were too busy to ask. Bagels were hard when we had some later that day, and my sandwich wasn’t great. Completely disappointed in the overall experience. Not pleased with the food quality compared to price either. Next time I want to spend almost $20 on bagels, I’ll go elsewhere. Bruegger’s was a total waste of...