Subway — Restaurant in Suffolk

My wife and I have visited this particular location quite a few times and have usually been satisfied. Tonight we went in around 6:00 p.m. There were 2 young people working ( a young girl and a young man). They appeared to be working on a carry out order together. We walked up to the counter and neither employee looked up or said a word to us. We stood there for about 5 minutes then said that we were leaving since they never acknowledged us. We told them we were leaving since we had stood there for so long without being acknowledged. The young man said we could order on line! We have noticed that when the store manager is there, the staff is very attentive, but when she isn't there, the service is...

Please inform employees that when you answer the phone it's not your house. "Thank you for choosing subway how can I help you". Is a perfectly good way to let the customer know who their talking to...no just hello, and silence, its creepy, it's very unprofessional and unbecoming of a business to act like that on the phone, if theres any way i can help please feel free to contact me and i would be happy to help. If the customer isn't a priority then why are you taking my money, be professional be polite be positive. I hope you understand what I'm saying. Have a nice day! Ps. When we order and pay over the phone it's also polite to say how much...

I've been a regular customer here for years. There are recurring problems that never seem to be fixed. The toaster is defective, I've had my sub toasted but still be cold afterwards. I always have them toast my sub extra long here because of it, but I never have to do that at any other Subway. Also, the ice machine is CONSTANTLY dirty. I think I've seen them have it cleaned several times over the years, but it never lasts long. Fill a large cup with ice and dig through it later, you will almost certainly find GNAT GUTS...