Jimmy John's — Restaurant in Sugar Grove Township

I've ordered a couple times from this location with no issues. But this last time really sent me. I ordered for delivery which is supposed to be freaky fast right? Well 30 minutes went by and nothing so I called to check on the order. Was told they are busy and it shouldn't be too much longer. It ended up being over an hour before it was delivered. And when it finally came, they dropped it on my porch and didn't even bother to knock or ring the door bell to notify me. Also, let me add that I put a tip down when I ordered of 30% and they didn't tell me that they were busy/backed up. I would have just appreciated them being upfront about how long it would be. The people I ordered the food for ended up having to leave before it even got there. Really ruined my whole day and that could have been avoided by simply just saying from the beginning that it would be a while...

I order from this location quite frequently. Usually, I have zero issues. However, some of the delivery drivers don’t want to take the extra step to either ring the doorbell or knock on the door to let me know the order is there. For instance, I order $30 worth of food today, and one of my drinks was missing which could have been avoided had the driver knocked or rang the door bell. I called the store immediately after noticing the food had been delivered, I was assured they’d have the driver bring it back and that has yet to happen. Needless to say, I am disappointed in my experience today when generally I have zero complaints about this location.

Edited: Just looked out my front door and it was sitting there. So once again, no notification that they brought it back…just left it sitting on my front step without ringing the doorbell and/or knocking...

This place has gone downhill recently. I understand that there is a staffing issue and finding delivery drivers is hard, so I don’t mind waiting a little more time than normal to get my food. Before, I’ve even had someone from the store call and inform me the delay was due to being short with delivery drivers that shift, and that communication was enough to satisfy me with waiting 30 minutes for that order. Today, however, I’m just disappointed. I ordered my food at 12:15, the order was confirmed at 12:18, and now it is 1:26 and the driver essentially tossed it on my porch and left. I’m unsure if there’s a solution with limiting the number of orders accepted, but it is frustrating to order one sandwich and pay a delivery fee on food that took 65 minutes to arrive when the location is one mile...