Einstein Bros. Bagels — Restaurant in Sugar Hill

I thus far have not had a good experience at this location. I stopped by on my way home from an appointment the first time and they were closed before they are supposed to close. Today i ordered food for pick up not realizing what time it was and the order went through for ready time when they are closed. I didnt see any option to cancel so i figured maybe they will have it ready at 2 to quick grab it and go. I went there and they were closed. There were people in there but they ignored the fact that i was at the door. I then called and said i made an online order for pick up and it said it wouldnt be ready until 2pm which is when they are closed. She stated she did not know why it went through and shouldnt have. She said normally it wouldnt allow for a pick up time when closed and id need to go cancel in the app. I told her i did not order in the app, i ordered online, and that there was no option to cancel because the order went through. I told her i could see the transaction on my card. She said there was nothing she could do about it and i could try calling tomorrow and someone may be able to help me. Thats poor customer service if you ask me. I drove there and back on my lunch break with no food and not enough time to go somewhere else. I will more than likely not be ordering from here or going to this location again. It was just an overall aggrivating waste of...

Seeing these reviews makes me a little upset, like Mr. Onion attitude. I have gotten Einstein Bros from a lot of locations throughout the years. Currently I’m stuck at home for the next 6 months and I had gotten this for delivery. I have got to say, this is hands down the best Einstein Bros food quality I’ve had. The one by mall has had such low quality egg taste for so long and this one trumps that one completely. My order was correct and came faster than my expected delivery time. Also everyone seems to be so impatient and not understanding of the fact it’s a new store. Be grateful someone took a chance to open and run one local to Sugar Hill! We needed this and I am thankful to the owners and operators! Keep going owners/ ops! To the customers, don’t let the bad reviews fool you of how amazing this breakfast spot is and the actual quality of food in comparison to...

Update to Memorial Day The store was cleanly haunted. I ordered whole grain Nova Lox. I made an egg pan with cheese when I got home and ate it together. It was never a bad meal and I'm willing to visit again. The staff needs to give customers a more skilled impression. Not to mention that smile and kindness are the basics of all business.

[##Before visiting the store, I read the review here first. I was quite surprised by the 3.5 rating. I thought it was at least 4.0 or higher. Since it is a store located in my neighborhood, I will visit anytime. The store manager should be fully aware of the opinions of customers who scored the lowest on this rating. I will visit this store soon, look at how sincere they have changed to customer complaints, and post a...