McDonald's — Restaurant in Sulphur Springs

This was absolutely the worst experience that I’ve ever had at a McDonald’s. Apart from the fact that I couldn’t get any service at the counter and was forced to use the ordering kiosk which was a hassle itself because it was slow and non-responsive to touch requiring multiple taps. I finally managed to get an order placed and after waiting over 15 minutes I got my food. It was cold! The cheese wasn’t even melted on my cheeseburgers!! I returned it and asked for another serving. When I got it, it too was cold and once again, the cheese wasn’t even melted on my sandwiches!!! I went To the counter, and after a couple of minutes being ignored, shouted for a manager and demanded my money back. I will never return to this McDonald’s. Lastly, there was no station inside to get ketchup or drink refills. Had to go to the counter, wait for a staff member to respond and ask absolutely terrible design...

Went through the drive-through made my order double quarter pounder, no onions no pickles large fry large Diet Coke single quarter pounder with bacon, no onions, no pickles, Diet Coke and a 20 piece chicken nuggets when I got to the window and the woman took my money. I asked her could you please make sure my order was right she looked at me like I had asked her to give me $1 million and was inconveniencing her and was really a problem person. She did not check to make sure my order was right then I got to the second window got my order. It was missing my double quarter pounder there was no bacon on my single quarter pounder. I had to get back in line go back around again. This happens to me too many times then Joshua came to the window and fixed everything with one single move and a smile, thank you Joshua for making sure my McDonald’s came with a smile when no...

The last couple of times we drove Teo towns over to have breakfast here, #1 ordered dine in, it was served in a to go bag, both trips #2 got the order wrong both trips : order two breakfast biscuits and were charged and served a McGriddle something or other. #3 Ordered two senior coffees - nothing said about decaf and yes one was decaf that was served. When you plainly tell what you what then they turn around and ask if would like such and such on that. If I wanted it on it, I would order it on it. This is what the person says that does the ordering when we go. We go there more often than just the two trips mentioned here. If they are notified of a problem with the restroom they do try to take care of it ASAP. So that...