Five Guys — Restaurant in Summerlin South

The first and only time I've experienced Five Guys was back in May 2017, but at a different location from this one. I remembered that visit because the burgers tasted so good and they allow you to add an endless amount of toppings on your burger; and they give an enormous amount of fries. Considering that Las Vegas is basically restaurant world because there's so may different places to try, it's often difficult to constantly go to the same burger place...even if it's fast food.

Fast forward in time to Sep 2023, my wife and I decided to finally revisit Five Guys, and to this location since we were going to be in the area. Needless to say, the quality was exactly the same as we remembered it - outstanding! Unfortunately for our family, we have to eat here whenever our daughter isn't around because she's allergic to peanuts, which probably is the reason why Five Guys tastes so good (peanut oil).

The service at this location is phenomenal! The employees that were working during the evening (dinner) hours on 9 Sep 2023 did such a remarkable job with our food and were very friendly as well. The price-to-quantity/quality ratio is reasonable and adequate. The restaurant was very clean especially for it being a fast food place.

I know everyone has their own favorite fast food hamburger restaurant, and this place may not even be in their top 3 picks; however, my wife and I feel that this franchise is easily in our top 3 burger places. I highly recommend this restaurant...

The food here is always great, but that’s no thanks to the management. My experience with Manager Noah was beyond disappointing it was outright unacceptable. When I made a simple request for a little extra seasoning on my fries, instead of handling it with basic professionalism, he approached me with arrogance and impatience, acting like he had something better to do. He even had the audacity to say, “I don’t have time for this,” as if acknowledging a customer was beneath him.

No customer should ever be treated with such blatant disrespect over something so minor. His attitude was condescending, dismissive, and completely unprofessional. If he can’t handle basic customer service, he shouldn’t be in a managerial position. This kind of treatment is disgusting, and I won’t be spending my money somewhere that allows employees to act like they’re above the people keeping their...

I’ve never had any issue coming to this Five Guys, ever, actually any Five Guys in general. But on this particular day, over two weeks ago, I was given the wrong burger. I was given a little hamburger instead of the regular burger that comes with two patties, that I paid for. I called in and spoke with Noah, who said he’s the General Manager. He said I’ll be receiving a gift card to my email, hopefully within the next day or so, but it’s been over two weeks. When I call and ask for him, I’m always told he’s not available or he isn’t there. And the fact that I haven’t heard anything, yet he asked me for all of my contact information, says a lot! The only reason he offered to send a gift card via email, is because I live a little further away to just have turned back around to go pick up the...