My boyfriend is a regular at the Durango location. Today I wanted something healthy and we were near to this location so we parked in front of the building like at 9:10pm. We were talking cause I was debating if I wanted to eat here or somewhere else but I did say I wanted something healthy. As we were in the car one of the employee stood in front of the door and pretended to turn off the open sign but we knew they close at 10pm. So we got out the car and walked inside at 9:15pm. Placed our order with that same employee who pretended to turn off the open sign. After the order he told us that everything will be in to go container cause they are closing and that we are welcome to dine in and hang out if we wanted too. Some more people came in after us. One guy placed in a To go order, then a blonde girl placed a to go order too. Then one guy who seems to be a regular walks in and orders some food. We got our food at 9:30 and the girl who dropped the bag filled with our food on the table said "You're more than welcome to eat here but we do close at 10." The other two people after us got their food and left. We took our food out of the container and ate there. The guy who is a regular got his food in a bowl to eat there and his other order for to go! So because he is a regular you will give him his food on a dish to dine in? My boyfriend said at the other location don't do that. They will let you dine in not pack things in a To go container and try to kick you out by ten. The employee were like rushing us because they close at 10 and they just wanted to hurry up to finish their task and close. So I guess serving our food on a dish is just too much work for them? We did not feel welcome and the staff were unprofessional. The whole time we were there the girl and guy employee were talking smack to each other loudly in front of guest. Other than what we experienced with the FOH and the service I just wanted to say the BOH made our food really good. So minus 2 stars for service. We will never come back to this location. We will stick to friendly staff, good service, and yummy food at the...
Read moreThey have a lot of healthy options for someone who’s bulking, shredding, watching carbs, etc. They have bowls, wraps, juices, smoothies and so many add-ons like sauces, veggies, extra protein, etc. Overall, I love the wide array of choices I get to have here while still maintaining a healthy and balanced diet.
I got the power salmon bowl. You get the option to pick a base like jasmine rice, brown rice, cauliflower, etc. I picked cauliflower. I also added grilled onion, avocado and tzatziki sauce on the side. Also, 2 slices of pineapple, spinach, bell peppers and zucchini are already included in the bowl.
The salmon was flavorful and tender. The cauliflower was a little too hard for my liking, but that’s just my preference. Apparently they didn’t have avocado. I ordered takeout so I wasn’t aware of this until I got home and pulled the lid off my bowl. Overall, the bowl was just okay. I wasn’t very impressed. I didn’t like how there was a lot of juice on the bottom, it look like soup (see photo). I didn’t understand why there would be juice and I think that’s something that should be considered in quality control because, I’ll be honest, it grossed me out.
I called about the avocado and Harrison told me he’ll take my name down and I could just bring it up to someone the next time I go in. Here’s my review for proof when I go in (lol jk).
I haven’t written this place off yet. I really like their focus on protein and the very wide selection of healthy options. I think the juice in my bowl was a mistake (I hope). I also think the bowl would’ve been much better had I picked another sauce and went with rice instead of cauliflower. Nonetheless, that part was my doing and I’m not blaming Protein...
Read moreI decided to check out this place since it was by my hotel and orded twice dine in and take out. The Dine in I ordered the Teriyaki Chicken bowl. The guy up front didnt acknowledge me at all and I sat at the front waiting to order for about five minutes before he walked up and then just looked at me and didnt say anything. The bowl was decent but not great, I asked for brown rice and got a mix of white and brown rice and the chicken was a bit dry. When he brought the bowl out it was just dropped on the table and walked away. The Second order was take out and was The Egg White Breakfast Burrito, I picked it up as they were packing it up the order. In the special requests I asked for extra Salsa and when I picked it up I looked to see if they added the extra request. Well it was a tiny container with about a spoon full of salsa, so I asked for an additional one or two of the condiment. You would've thought I asked for the whole container of salsa as the cook came out and grabbed my bag to look inside and just point to the salsa. I told him can I get one or two more? he walked back and took his time getting them filled and then handed them to the girl to give to me with a discussed look on his face. She handed them to me and then looked at her coworker and rolled her eyes. The Burrito was very blan with no flavor, I ended up eating it with a fork and knife as it was so soggy it fell apart when I picked it up. I'm in sales and Customer service is huge for me. On both occasions customer service was HORRIBLE! They need to realize that customers keep the doors open and with customer service like that, it won't be around that long. (Overall...
Read more