Great American Pub — Restaurant in Summerlin South

20/10 DO NOT RECOMMEND! The day shift bartender Renee on sundays is rude and slow. This is the second time I’ve come in during the day. I moved machines to give a bigger party next to us space and got served my food while waiting on her to give me change. While eating she hassled me about putting money in the machine to comp my drink she already charged me for when I asked for the food tab because she was so slow and unaware of her neglect. After putting money in I have now played thru $80 and she has not come back once to offer me a drink although my glass has been sitting empty on her side of the bar. She served the people around me and completely ignored me. Sadly the night time bartending guy is amazing but we probably won’t be back after this experience. We weren’t the only ones complaining about her at the bar and she openly joked with others at the bar about neglecting the dining area after they had to come and ask her for assistance. The guys sitting next to me were only drinking soda and were even complaining about her lack of attentiveness. Update: After posting walked over to us and our empty drinks and asked if we were good instead of offering...

Only 2nd time in. I went back because it's not a busy place at all. I decided to order food to go. Simple stuff: chicken fingers and a cheese pizza. I get home with the food around midnight hungry for the pizza. It was completely black on the bottom! Awful. So I open the fingers and it's WINGS instead! I hate wings. The next morning I bring it all back. The bartender took a picture and had them make me fresh food. She was nice and apologetic. I added a Southwest Chicken salad to the order. I get home with the food and this is what I got: totally under cooked pizza! The bottom was white, you could smell the flour and top looked raw, white cheese. I had to put it back in the oven to brown it a bit. The fingers were sitting in a pool of sauce, and I got a CEASAR salad NOT a southwest chicken salad. Unbelievable! Needless to say I won't be back and am not a fan of the dull, country and oldies...

Alvin needs to check himself. He lied about the amount of money I put in the machine and told me I still had a bill. On top of that he "forgot" to give my card back after i had to use it to pay the bill since the machine took all my cash. I left and realized 20 minutes later and had to come back to get it...Hard pass. Will never be back...

Oh and FYI, when a guest asks for a machine with keno and there's two people sitting on machines not drinking or playing, it's YOUR job to move them. That's why each machine says FOR PLAYERS ONLY. Instead this bartender overcharged me with a bad attitude. I'm actually glad because I'm usually the guy that will over tip because it's my nature but guys like this are teaching me i need to reserve tipping to workers...