Subway — Restaurant in Sunnyvale

I generally like this location, but I’ve had some frustrating experiences with consistency. My go-to order is the footlong nachos. The first time I came in, I was able to add whatever toppings I wanted,no issues. On my second visit, I was told I could only choose from a limited selection: tomatoes, jalapeños, meat, and onions. Thankfully, the staff member made an exception and let me add sweet peppers since I don’t like most of the default toppings.

However, on my third visit, things got more frustrating. I asked for an extra bag of chips,she forgot to include it until I reminded her after the nachos were heated. Then, when I asked for sweet peppers again (just like the last time), I was told I could only get what comes standard on nachos. This felt inconsistent and unfair. If I can customize a sandwich any way I like, why can’t I do the same with nachos?

I gave the customer service three stars because I believe customer satisfaction should come first, especially for returning customers. Honestly, it feels like some staff members treat people differently, and that kind of bias leaves a...

I’ve been a repeat customer of this subway for almost 3 years now. Every single time I’ve brought in a coupon and it worked, either by scanning or employees entering the code.

Today I ordered two subs and the employee claimed the coupon did not work. I told her to enter the code and she said that wasn’t possible.

We tried scanning the coupon for 2 minutes and she tried to get us to pay full price for both. When I decided that we wouldn’t take them because the coupon is the only reason we would go to subway, she finally clicked a button that allowed the coupon scanner to work.

The employee at this time was trying to scam us.

Time: 8:00 PM May 7th 2024.

Note for others: the coupon scanning machine will blink red when turned on. Don’t be gaslighted by...

This Subway location is terrible in terms of hygiene. I have been there on a few different occasions as a last resort and I fell sick two out of 3 times. Food servers wear the same gloves when they are preparing sandwiches while they are throwing away garbage, touching and wiping dirty surfaces with chemicals and using the cash register in between serving and preparing food. They think that the gloves are meant to protect their hands and not the food. I had to ask one of the servers to change her gloves as she was about to make my sandwich after she was wiping the dirty surface to which she started rolling her eyes. No sense at all- they are definitely serving more...