McDonald's — Restaurant in Sunnyvale

Ordered online curbside pickup, waited more than 15 minutes. I went inside and my order was still in the printer while the employees like always with personal conversations and not working. She said she was working on my order after 7 minutes longer I went inside and she still didn’t do my order. I waited inside was given my order, which was a mc double vm, and a cheeseburger no pickle, mm flurry snack size. I got back in the car, to find the nuggets not in the bag, went back for my nuggets, was given a 10 piece and not the 4 pieces that came with the vm ( this is all I wanted!). Got back to my car, took a drink from my soda and it was cherry coke!!! I ordered regular coke!! Oh and I ordered an mm mini flurry and was given a large.and was given a large fries instead of the small. all this happened on 8/30 @ approx 5 pm.. I don’t eat all of this food, it was wasted. They were not busy only with their personal conversations nobody inside the restaurant or drive thru. I would talk to the person who was in charge because she should have been paying attention instead of blowing the food cost out of the water. She was a Hispanic woman in her 30’s bun in her hair, about 5’5” and average...

My order included 2 fries. I noticed one was less than half filled, so I asked the employee to correct it. Then I noticed my other order of fries wasn’t filled also, so I asked the same girl if I could speak the manager. The manager was extremely rude. She first gave excuses that had nothing to do with the issue. She kept arguing and talking over me. She claimed that a medium fry is only supposed to be 3 ounces, then she changed her story to 4 ounces. She said that the menu says a medium fry is 4 ounces. I requested her to show me, but she refused and directed me to the website. Neither the website menu nor the on site menu say 4 ounces. Nor do they actually weigh the fry orders. So I asked for clarification again. She walked away from me to help another customer instead. So I requested a refund. I didn’t want an argument and I didn’t like her poor performance. She pulled out their Nutritional Information book to try to appease me, but it said nothing about 4 ounces either. She finally gave me a refund after I insisted numerous times. As I was walking out the restaurant, I saw the original employee and another supervisor high 5 each other and laugh at me. Absolutely...

Update 6/28/2025 Whoever did my nuggets just now at 1pm 6/28/2025, it’s undercooked, soft and soggy.

Whoever was working the lunch hours of weekdays in 2023 did the proper job.

Side note: I’ve been to 5 McDonald’s in the surrounding area along with this McDonald’s. All the nuggets have been soft and undercooked. Really bad preparation by whoever in every store. Really disappointing McDonald’s can’t get their nuggets done right in the Bay Area.

Update 6/30/2023: I see a lot of people get their orders wrong. I’ve never had that issue and I come here Tues, Wed, Thurs around 12 noon for lunch time only. I used the mobile ordering app. I get 10-20 nuggets and a medium Sprite every time almost. Always got my 3 sweet and sour sauce.

Reviews before 6/30/2023: Update: Came here in evening 20pc nuggets under done and not as good. I’ll stick to coming here for lunch only.

Had the crispy chicken meal yesterday and nugget meal today. Both freshly done. This is probably the best McDonald’s for freshness that I’ve been to so far and...