Nature's Organic Ice Cream - Sunnyvale — Restaurant in Sunnyvale

I read most of the reviews before I chose to give this place a chance because where else do you find organic ice cream in south bay?

We walked in at 10:28 pm on a Friday night and ordered single scoop of Berry Swirl and Orange Cardamom ice cream. Both of them were very delicious. We also sampled a couple other ice creams before deciding on our final order and the guy was extremely patient. Both the flavors and ambience were on point. Ice creams were thick and creamy. The whole organic ingredient list was displayed on the label.

After us, a lot of other people also walked in and the guy at the counter entertained everyone patiently until the store closing time. May be they took a note of the customer experience issues and changed the staff.

We were really impressed how Supraja continues to invest in crafting these ice creams by using just the natural and organic ingredients. No gum or carrageenan even after a few reviews mentioning the ice cream starts melting soon. Fortunately we didn’t experience any such issue. Keep up the good work!

We went back again today and bought a pint for our friends that they truly...

Pretty rude older lady (I think the same from another review). Opening time says noon on Google Maps, we pull up at 12:45 and it’s not open. We get on our way, then at a little past 1:00, I decide to call again since we’re nearby. They do pick up this time and after confirming they’re open and that they opened at 1:00 today, I tell them they should update their hours on maps, and the lady on the phone rudely tells me I should have checked their website. That’s that, we go in to get ice cream, and again it’s the same lady and for the whole order she was rude and snappy. We leave, and on my way home I check the website and she was wrong, it says they open at noon there too. And that’s whatever, I was annoyed they weren’t open when they were supposed to be, but the lady working there was just completely...

Bad ice cream and bad service. This place has a very rude old lady working there who yells at you “2 samples per person”. But what happens when you try 2 samples and they both taste like literal vomit? Do I now need to pay $10 for a third flavor that will probably also taste like vomit? This place needs to do some employee training. I can’t imagine they’ll stay in business very long treating customers like this.

EDIT: I tried the banana walnut and the butterscotch. Both were absolutely horrible. I went to Cold Stone instead and got some decent ice cream. I guess if you want to have a 2 samples per person limit, then that’s fine, but you should expect awful reviews from every customer that you treat like a criminal for simply not wanting to buy your disgusting ice cream...