Panda Express — Restaurant in Sunnyvale

I go to this place often because the employees are very polite Over a 4 year period I watch this place serve good food then everyone in awhile they serve terribly bad uncooked old food today I wanted a plate the manager has no politeness I want string bean chicken it's old and not cooked or over cooked the beaten beef was pork meat not beef wasn't cooked all the way terrible and she wanted me to get what she wanted to give me is it custcustomary to change the ingredients in your advertised dishes this isn't the first time if seen this store do that the manager doesn't care about customer service or the quality of the food it really shows and tastes bad 3 time that's happened why dontvthey make her justcserve the food and have another manaGer because she's cutting corners on quality food not to mention this is a franchise dissapointed customer...

November 2018:

Don't believe the 4 star rating, that was 2-3 years ago!!! I wish the ratings would reset every year so that people could have a fresh perspective when looking at the ratings.

I don't know why or how but my original review got deleted, probably by the request of Panda.

Since the last 2 years, management has changed in the place, staff has changed almost entirely, it is a totally different place now, for the worse.

The infuriating part to me at least, the serving portions are awfully small now !!! They redesigned the serving plate so the entrees are half the original size. 3 years ago, I would order a plate of 2 entrees and 1 side, and left satisfied. Now the entrees are so small I could 3 portions and still...

On 6/24/25, I placed a mobile order at Panda Express and received confirmation that it was ready. I sent my teenage child to pick it up around 9:05 PM. After waiting 15–20 minutes, I went in and found that the food had been ready all along—placed right behind the counter. Despite my child giving the name, the staff didn’t check and incorrectly told them the order was still being prepared. When I asked why, a worker blamed my child for not bringing the phone. Had the staff simply checked the name or asked for the phone earlier, the wait could have been avoided. This is the second time my child has been ignored at this location. I hope staff will treat all customers respectfully,...