Homewood Suites by Hilton Sunnyvale - Silicon Valley — Hotel in Sunnyvale

There was a beep going off in my room every 45 seconds for the first 24 hours I was there. The person who checked me in said there was nobody available to help, so she left a message for the morning staff to send help. Beeping all night long!|I called the front desk in the morning to discuss the issue, and the woman said she would send someone to investigate and had not received a note about it (I was on my way out, so the room was free to check). I asked for a discount since I had to sleep in a beeping room all night. She huffed and whined she would have to call her general manager (heaven forbid she do her job, which I did when I worked front desk in my 20s). But said she would. I never received any communication from her about anything.|Upon returning that evening, I discovered the room was still beeping and nobody had come to check. I spoke to the woman at the desk (same person who checked me in). I again asked for financial compensation for this horrible experience, and she kindly said she would call her manager. She also moved me to a different room (still nobody available to look at the issue, as clearly they save money but cutting staff). But when I went to check the room, I saw the red light in the bathroom was damaged, blinking (not in response to motion like the one in my other room), and someone had taped toilet paper to the ceiling I assume to try to block out the blinking while they tried to sleep. The bed is right there. So I returned to my original (still beeping) room. I did the job of hotel employees and discovered I needed to slam the dishwasher shut, reopen it, then turn it off. So I remained in that room.|I never received any compensation for this hassle. If nothing goes wrong, I'm sure it's OK. If anything goes wrong, good luck. Plenty of other places to stay...

Friendly staff, which made the whole experience pleasant. However, every staff member I encountered was always on a personal phone call in their ear piece. So I never knew if they were talking to me or the person in their ear.

Location is very convenient. Walking distance to many restaurants, convenience stores, and fast food. Underground parking garage felt safe; however, I was asked to sign a disclaimer that any damage or theft of my car was not the hotel’s responsibility. Seems sketchy.

Bright halls and overall clean facilities. Pool was closed during my visit. But, they had a media room with a pool table. Coin operated laundry room was convenient for us. Gym was 24 hours and provided sweat towels.

Breakfast was good; eggs, chorizo, waffles, yogurt, cereal, bread, etc. They had a nice seating area with a fire place and tv showing news. Convenience store in the lobby was way overpriced. Coffee and hot water was available all day in the lobby.

Only issue we had was that the conditioner, body wash, and shampoo bottles were completely drained when we checked in. So do they not check those before the room is ready for check-in? It didn’t help that one of us was already in the shower completely wet and had nothing to use. The other person called the front desk, and housekeeping only brought conditioner and shampoo after 20 minutes. No body wash was replaced. They had to enter the room and bathroom to change the bottles, which was very inconvenient for the person in the shower to get out, dress themselves, then get back in the shower after housekeeping left.

Overall, I really enjoyed this place, and would return if given the...

My recent two-week stay at Hilton Sunnyvale was an absolute delight, surpassing all expectations and leaving me eager to return. The room provided by the hotel offered an incredibly comfortable experience, instantly making me feel at home. The bedding was exceptionally cozy, ensuring a restful night's sleep throughout my stay.

The commitment to cleanliness at Hilton Sunnyvale was commendable. The room was spotless upon arrival, and the diligent janitorial staff maintained its pristine condition every four days. This unwavering attention to cleanliness created a relaxing and hygienic environment that added to the overall comfort.

The staff at Hilton Sunnyvale were friendly, accommodating, and went above and beyond to ensure my satisfaction. They provided valuable recommendations and promptly addressed any concerns I had, contributing to the overall positive experience.

One of the highlights of my stay was the exceptional dining experience offered by Hilton Sunnyvale. The complimentary breakfast served each morning was simply amazing. The variety of delicious food and beverages catered to different tastes and dietary preferences, providing a delightful start to each day. Additionally, Hilton Sunnyvale surprised guests with a special dinner on Wednesdays.Furthermore, the hotel's convenient location made it easy to move around the Bay Area.

Overall Hilton Sunnyvale exceeded my expectations in terms of comfort, cleanliness, and dining experience. The staff's exceptional service further enhanced my stay, and I would not hesitate to recommend this establishment. I eagerly anticipate my return to Hilton Sunnyvale...