Jamba — Restaurant in Sunnyvale

I am beyond angry at my experience at this store. I ordered my drink, after waiting more than 20 minutes I went to the counter and the worker there did not know what happened. A spoke up customer that they had mistakenly taken my drink and apologized. The worker did not apologize but said she would get my drink, after 5 more people got their drinks and I was still waiting I asked to speak to the manager. She also did not apologize and stated it was not her fault as it was not her station. I asked her if she was the manger or not, she said she was. She asked what I wanted and I said expedite my drink and reimburse me for what I paid given the mistake. She gave me the money then said she would not give me the drink. She took the by then made drink and put it in the sink. I asked to speak with her manager and she said I needed to come back in a few hours when he was in, I said that was not acceptable. She went and got an 800 number for me. In this entire time neither the worker or manger apologized or showed any ownership for the mistake. In fact they made it very clear it was not their fault. The only apology I got was from the customer who took my drink. This was not customer service, this was the most appalling experience I have ever had in a service establishment. I deserve an apology and that manager needs education on customer service. As the manager stated "she was not the owner", that is very clear but still upsetting that she feels no responsibility to manage or show any care...

Been coming here for a long time now definitely love the customer service and the environment. Unfortunately today I witnessed something that left me speechless. I went in today and noticed how nicely the store was decorated for Halloween even complemented the staff. However while waiting for my order this guy came in. What I believe might have been a manger or something in that area. I had seen him go to the back a few times but right before he left I saw him literally start yanking the decorations off. I just found it kind of unprofessional even if he was a manager and didnt allow the decorations or something. He could have at least waited until there was no customers in sight. I honestly felt awkward being in there and him just going out of his way to do that in front of...

Not recommended!!Ever in my life I haven’t given bad reviews, but what happened to me today it’s just unthinkable!!! I came for my favorite smoothie. First time at this location. So, I have difficulty to diced. I was couple time asked about what I wont. I was confused about new menu and told girls that I need more time and if they stop asking me questions I will decide a way faster. I felt so much pressure. The girl Brie, she were making my drink just keep starting at me with mad eyes, she throw my drink with hate and followed me to the door to making sure I am not staying. She literally said that!!! I haven’t seen that much hate and poison in one person ever!! I throw away my...