Taco Bell — Restaurant in Sunnyvale

UPDATED: I have gone back a few times recently and it seems they have improved. Food was better & I have had positive interactions with the crew.

PREVIOUS REVIEW (~1yr ago): About 5 days ago I went through the drive-through & it was 5 stars (for a fast food place). The food was hot, fresh, made well & customer service was wonderful.

Went back tonight (around the same time) & was very disappointed.

1. The guy that took our order needs some customer service training.

2. All the food was cold. Beef burrito supreme was poorly made (barely any beef, sour cream & lettuce were only on one side), taco supreme was falling apart & grilled nacho fries w/ beef had Jalapeños (even though it wasn't requested) and were inedible.

Complete waste of $20.

Pretty much the only positive was the nice lady that had to correct our order & processed...

Ordered box with chalupa and other items.Chalupa was ordered with chicken and only 3 cheese but I got it with tomato lettuce and savor cream. Made a simple request to cashier for a replacement while showing the receipt. Cashier started whole argument saying it’s my mistake not theirs. Also I noticed she was not able to read orders properly as Cashier was saying I ordered with beef. Later cashier said if I want a replacement then I have pay again. Humans do make mistakes but not accepting...

Theyve added charges for onions and black bean substitutes for their items. Getting upcharged because they want to squeeze out every cent for onions is one thing, being charged for subbing in black beans is absurd. I think if you sub black beans for the normal beans youre also charged? Im not too sure, just saw an extra one but didnt check before tossing the receipt.

This taco bells charging for any add on these days. Others are not, like the one 5 minutes up the road near...