McAlister's Deli — Restaurant in Sunrise

We love McAlister's, my family and I. So this is not a reflection on the establishment. Unfortunately, sometimes you run into people that make your experience a little less enjoyable. My order #150034 09/01 1:20pm. I arrived too early for pickup and greeted the cashier and gave him the pickup order name to check on the pickup and understood that it wasn't quite ready as I found out that my wife had just submitted the order. I told him no worries at all, and I did not mind waiting one bit. After about 20 min, I walk back in and wait for the young man to take the in-line orders without interrupting. Once the line cleared, I went back up front and politely gave the order name as I thought he might remember me from not that long ago and I was greeted with confusion so I repeated by saying "Oh I'm picking up for..." So he proceeds as if finding clarity and says "Yes, we speak in complete sentences". It was absolutely insulting and uncalled for. I couldn't understand what else I would be stating a name for and also heard the dialogue continue with the following customer "if we would just talk...". Why all of that? I like McAlister's, but if I have to order from someone like that, I'll go to...

Went in for an iced tea. No cashier so the manager comes to ring me out. I ask for the tea and he tells me I should be using the app to order ahead. I tell him I'm aware of the app but that they charge a fee to use it and I'm not paying an extra fee to use the app, that's silly. He responds, you know what silly, the price of gas I'm paying. And proceeds to go on a rant about the pride of gas, the minimum wage increases in California and how everything is going up in price. Dude, I'm just here for an iced tea, not your inflation rant. I'm well aware of inflation, you're charging $3 for iced tea and $15 for a sandwich. He gives me the tea and then a straw saying "it's free straw Tuesday". At this point the cashier walks in, I assume late. He begins to berate her for having to do her job and that he's running the front and back. I get it, late employees are frustrating. But what you don't do is berate employees in front of customers, you coach them in private 1 on 1. What an awful display of toxic management. I feel bad about the employees and customers who have to interact with him. I have over 20 years of management experience...he wouldn't last a month in my business. He's a...

*This rating doesn’t reflect all visits or employees at this location.

I requested onions and jalapeños on the side and was charged by Matt, the manager, even though there is no fee for these veggies. I didn’t ask for anything extra, just the standard toppings to be placed on the side. They didn’t need to use any extra containers; they could have simply placed them in the bag with the pickle. Since these items are supposed to be included, he yelled at the cashier that nothing is free and to find a way to charge it, she ended up ringing it in as a side of dressing. Luckily I was not picking up the order or I would just requested a full refund and left. This is our first bad experience at this location but there are too many options to have to deal with rude, condescending managers that lie and overcharge. The Plantation location has better service. Dan the manager is amazing and even though it’s slightly further from my house, I will never go back to the Commercial location. I have never had a service issue at any McAlister’s I’ve visited in the past. This was unnecessary and...