Subway — Restaurant in Suwanee

I placed an order through the Subway app before arriving, expecting to pick it up smoothly. When I got there around 9:35 AM—right when they were supposed to be open—they were still fixing signs and not ready to take orders. The owner told me my order wouldn’t go through, but my app later showed that my order had been “picked up” at 9:55 AM.

When I called the owner again, he said the refund would take one to two weeks to process, and he would “insulate” it once it arrived—whatever that means. Frustrated, I went back to the store to resolve the issue in person. Instead of offering a refund or simply making the sandwich I had already paid for, the owner claimed he never received the order and blamed the app and a third party.

This was a complete failure in customer service. The owner refused to take responsibility, showed no effort to resolve the situation, and left me without my order or my money. Avoid this location unless you want to deal with frustrating,...

Avoid this location went in asked for the number 7 steak and cheese COMBO specifically asked what's the price difference between 6inch and foot long was told no price difference they make the sandwich then ring up the order separately saying they don't do footlong combos when I specifically asked for that I told then to give me the combo as it is on the sign then lady then says she can't sell me that sandwich because I watched them make it a footlong DUH cause that'd what I wanted a FOOTLONG COMBO and that is exactly what I asked for long story short she thought I was about to pay 12 bucks for a sandwich chips and drink when that's not what I asked for I asked for the combo this is incompetence at its best in my opinion because I asked BEFORE the sandwich was made and was told one thing only to be attempted...

The world won’t come to an end if my sandwich isn’t perfect. However, at this Subway, I encounted the most “checked out” employee ever. This was a short Indian girl with a horrible attitude. I had to tell her 3 times to, yes, please toast my husband’s sandwich. We had a failure to communicate on everything. Realizing that anybody can have a bad day, I was patient and not remotely rude. I tipped 20%. Well, when I asked if she would cut the foot long in half and wrap it as two separate sandwiches, I got a dirty look. When I got home, the sandwiches were mis-labeled. All the food fell out of the buns. Also, this shop does not honor coupons. So, they’ve lost my business. I’ll drive over to the Subway on Old Peachtree which DOES...