Buffalo Wild Wings — Restaurant in Sycamore Township

I have to leave 1 star just to rate them. They do not deserve a single star. This was by far the worst experience. We arrived at sat our selves. When the waitress came to our table we placed our drink order. My wife and the 2 other ladies that were with us ordered water and I ordered a beer. They were out of the beer I wanted so I ordered a different one. We then sat for 10 to 15 mins and was able to place our food order. There were 3 orders of wings with wedges and fries and a cheeseburger with wedges. We sat for at least 30 mins waiting on our food. Mind you that there were 3 other tables with customers and 1 of those tables were sat after we were and they received their food before we did. I was tired of waiting for our food, so I got up and went to talk to a manager. The manager, Kay is her name, informed me that our food would be done in 2 min and that the wings take 18 mins to cook. I told her that we had been there for 50 mins at that time. She said that our food would be out in 2 mins, so if we wanted to wait we could or we could leave. We decided to wait since we were hungry. Our waitress came to our table about 10 mins after the conversation with the manager and told us that she was sorry and that the kitchen staff didn't want to work and we're taking their time. So I went to the manager again and told her that if our food was cold that we were not paying for it and that I would pay for the 2 beers that I had and the order of cold cheese curds that we ate. She said that our food was up so I went and sat back down. When we received our food the wedges were all cold, 2 oder of wings were cold and my wife's cheeseburger that she ordered without mustard had extra mustard on it. My wings were luke warm and one of the wings that was right on top was covered in feathers. I got the manager again and said something about the feathers and she replied very unprofessionally with "we dont pluck the chickens" and i said it took long enough that you could have and then said that we need our check and that I will pay for the 2 beers and the cold curds that we ate. She then brought the bill to us and she tried charging me for the original beer that I wanted ,that they were out of, and the curds. She laid it on the table in front of me and started to walk away huffing. My wife said " oh, thank you we accept your apology ". Kay, the manager, turned and looked at my wife and gave her a very nasty look and walked away. 1 of the other ladies took our check and took it to another waitress to get the third beer taken off and we then received our new check. I paid the check and we left. On the way out my wife snapped a picture of the General manager's number on the window and proceeded to our car. Kay, the manager waited til we were almost to our car and opened the front door and proceeded to yell very aggressively at my wife and her cousin, then shut and locked to door. This manager, Kay, was very unprofessional and impolite. In my line of work, I have to provide very professional customer service and take care of my customers. This woman has no buisness being a manager. She has no professionalism and doesn't know how to treat or try and take care of her customers. If google would allow me, I would rate this restaurant with no or negative star rating. I am very displeased with this restaurant and...

On February 14, 2023, I placed an order that was to be delivered at approximately 7:45 pm, for a total of $47.30, which included the delivery fee, service fee, and delivery tip. At 8:01 pm, I received an e-mail notifying me that my order had been cancelled, and that I should "contact the Sports Bar as soon as possible in order to discuss a refund or to pick up the order instead." When I called, they had no explanation for the cancellation, but said they would refund me and that I could place the order again. I placed the order again over the phone to go pick it up myself. The order I placed again was for $35.71. The amount was less than the initial order because I went to pick up this order myself, so it did not include the delivery fee, service fee, or tip. The next day, I contacted support using the form on the website, and never heard from them. Today, while disputing a recent charge for an identical issue with this location, I happened to check my account and noticed they never refunded me for this order that they cancelled without explanation.

On April 11, 2023, I was visiting my neighbor and placed a delivery order that was to be delivered at his house, two doors down from me, at 8:00 pm. at 7:51 pm, I received an e-mail just like before, saying my order was cancelled, just like before. I re-placed the order online for delivery to my own house, for $54.39, and two items were incorrect. We drove to the restaurant to have this fixed, and they said they would refund all delivery costs and tip ($12.98), since they made a mistake on the order, which has not been refunded. I contacted support on the website and never heard back. I was never refunded the $54.39 from the order they cancelled. I contacted my bank for a dispute for $47.30 and $54.39, but I am still out $12.98 in delivery costs for an order that they made a mistake on.

This was the second time I contacted support on their website without hearing back, and the second time a delivery order was cancelled by the restaurant, without refunding me. In addition to disputing the transactions with the bank, I made a complaint with the BBB, since customer support has...

I visited the Kenwood location in Cincinnati, OH on 12/5/2021 after a long drive back home from traveling out of state. My wife and I had been on the road all day and stopped to order a carryout meal. Upon walking into the restaurant I saw a young man standing behind the counter by the cash register. As I walked up to the counter, he saw me and looked up with an annoyed look on his face. He quickly turned around and walked towards the kitchen area and I heard him telling someone "you got somebody out there." A minute later, a girl came out from the back and asked if I was picking up a carryout order. I told her that I was there to place an order for carryout and she literally rolled her eyes and walked behind the counter with a scowl on her face. She spoke in an annoyed tone and said "What can I get you?" I proceeded to place my order, and the whole interaction was very uncomfortable, as I could tell she did not want to be there helping me. When I finished placing my order, I sat in the waiting area at the front. During that time I saw numerous employees walking in and out of the kitchen, scrolling and texting on their phones and laughing loudly. The restaurant's phone was ringing constantly while I sat there waiting on my food. I witnessed at least 3 employees walk from the front desk to the back as the phone was ringing. I saw a male manager come and grab something from beneath the register and then walk away to the back while the phone continued to ring. This was a terrible experience. The staff that I interacted with had poor attitudes, were completely unfriendly, seemingly bothered, and unprofessional. The unfriendly girl came back out to hand me my food and when I got home, the wings were extremely dry, almost no sauce, and the onion rings were cold and soggy. I will never forget this experience, how I was treated, and how poor the food quality was. I will not be returning. Please hire more people who are happy to do their jobs, personable, and friendly. Remember, it is the customers who make a business, and it is your employees' job to...