Jimmy John's — Restaurant in Sycamore Township

This location in Sycamore IL has become total trash! We usually order once or twice a month, sometimes even more. We ordered dinner for our family tonight (5 sandwiches). All were fine except one. My husband's sandwich tasted super bitter and gross. So he called in hopes of having them send out a new sandwich. There's a girl that he spoke with was super rude, she had to ask her manager. After a while she came back and explained to him that their produce isn't always good and that it's probably the lettuce. He just asked if he could have a new sandwich. She offered a credit. We didn't want that, we just wanted a new sandwich and told her we'd be more than happy to give her the bad one. She told my husband to pick off the lettuce and enjoy his sandwich and hung up. So because he was hungry and the rest of us were eating he did what she said and took off the lettuce and continued to eat it. Well it didn't help. So little by little he tasted each item on his sandwich and we figured out it was the cucumbers. So I decided to call back to let them know so they don't continue to serve it. The girl answered and told me that they've been getting a lot of complaints about bad food there. She told me some of their shipments from their supplier arrive spoiled. Why on earth would you knowingly serve rotten food? She just said it happens and kind of laughed at me. She was very rude and condescending. She should be fired for how she talked to the both of us. I explained to her that she shouldn't serve anymore of this to the customers. She said it was out of her hands. How is this even possible? I work in food service and would never treat a customer this way, ever! So I asked her who I should contact should my husband ends up sick from it or with food poisoning. She laughed and told me that she also works in horticulture and that you can't get sick from rotten cucumber. I told her that you can get sick from eating anything that's rotten and she laughed again said thank you for bringing this to my attention and hung up. DO NOT EAT AT JIMMY JOHNS IN SYCAMORE IL. THEY KNOWINGLY SERVE ROTTEN FOOD TO THEIR...

I just left your facility. (2:40pm+/-, July 20)I could have easily made this a 4 or 5 BUT… the young African American fellow on the Cash register needs a serious attitude adjustment. I wanted a make my own sub but didn’t realize I needed to pick a numbered sub and then add the extras. He just stood here staring at me , bored to tears and totally unwilling to help or explain how I should order. Thankfully a young gal who worked there heard me and came to my rescue and explained how I order. The cashier couldn’t care less. And all the staff sure seemed embarrassed by his attitude. If he’s on cash next time I will turn around and walk out and go to Subway. And no, I was not rude, negative or show any negative feeling nags. I Smiled, trying to be positive but I was just a nuisance as far as he was concerned. He's your frontline. He sets the mood the tone of the restaurant. Well no thanks. I’ll go elsewhere!! But thanks to the 3-4 who did help with a...

Do not place an online/app order for in store pickup! They have a pickup table right in front of the front counter but my pickup orders never make it there. I just sat in the store for 10+ minutes waiting for my pickup order and it never came out. At least 5 other groups came in after I got there, placed an order and received their order while I was just sitting there waiting. Finally I went up to the counter and was told my order was all the way in the back corner of the counter just sitting there. If you are going to have a table with a big sign that says pickup, I expect the order to end up there not hiding in the back of the store. Pickup orders are obviously not served in the order they are received, it seems in store orders are given precedence and when they finally do decide to make a pickup order it never makes it to the pickup table when completed. This is not just a one time experience either. I’ve had multiple pickup orders with the...