Papa Johns Pizza — Restaurant in Tacoma

Just had our order delivered. The Door dash delivery guy responded when I asked for napkins and brought them and he communicated as he had been waiting at this location for quite some time, and what we ordered is what was delivered. However we ordered 4 different items(Which is our usual order), 3 of which contained cheese. And all 3, eaten by 3 different people all stopped eating because of the awful taste of the cheese. It had a gritty texture and almost curdled like. I called and Haley answered and I explained it to her, and simply asked to have a new delivered and they could take the old ones. She told me to hang on a moment to get her manager. Not even 20 seconds went by before she was back on the line telling me that the manager had checked and said the cheese was all within the dates and that there was nothing they were going to do and hung up the line. As I went to look for a cooperate number to call, I came across "Quality Guarantee" on papajohns.com and even though I called before the 30 min time frame was up, and our food is no good, we weren't provided with their GUARANTEE...

Refuses to abide by washington state law by not providing refunds for gift cards under the $5.00 threshold which is the standard for nearly every state in the country, Cali even has a $10.00 threshold. What's their excuse? It's systemic from the top on down to the bottom, as I've yet to find 1 papa johns that doesn't break this law. Many are probably thinking "so what?" And I totally get it, if it's no big deal to you, then have at it. But consider the number of laws and regulations that there are in the food industry, then consider how important those could be to you, your kids, and especially your dog, since it's who Ears the majority of papa johns pizza the last several times I bought it. Never again, now that I realize Sammy's is so much better, every single item on the menu, top to bottom Sammy's Pizza is way better. It's a few bucks more, but take my word for it and give them a shot. Or trust Papa John's, the company that goes out of their way to screw customers out of less than 5 dollars, illegally. Your choice. Heck, you may wana enjoy them while they...

Literally waited an hour for the pizza, the girl attempts to say something weird to my husband and he just tells me like what’s wrong with her, lol I probably honestly wouldn’t have ordered if I knew they use door dash… but anyways she leaves and doesn’t bring our two liter .. I call, they tell me that they’re out of that flavor so they just charged me for it and didn’t even bother to check or say anything was just going to brush it under the rug.he said door dash just “doesn’t care” so okay… They said they were sending a sprite officially an hour ago. This store is 8 minutes from my house ……………….. you guys act like I don’t also have a job and a life. And to be honest my very first job ever was food service / pizza to be exact. And this is absolutely unacceptable. I could’ve drove there myself 30 times now, and if I would’ve drove there myself I promise this review would’ve been way worse. Definitely escalating since you guys obviously think it’s just not a big deal. At this point just put the money back on...