Jimmy John's — Restaurant in Tallahassee

First time ever ordering Jimmy John's. I used the app to make my order for delivery and chose the JJ Gargantuan sub. I choose to have it on wheat which is a $0.70 upchrage (problem number one). My sandwich arrives freaky fast as they say and when I pull out the sandwich I instantly think there had to be a mistake as this is not what I ordered. The JJ Gargantuan is a "gargantuan sub" not a regular sized club sandwich. I unwrap it and behold it's my order smashed between two normal sized slices of wheat bread. Definitely not right.

I call the store and let them know I didn't receive a sub but a club. The guy on the phone tells me that the receipt said wheat and that is what you get when you choose wheat as they don't have wheat sub rolls.

I tell him that is a bit shady as the app only states wheat with the upchrage amount. It does not state wheat slices or that it will change the type of bread so any normal person who has ever ordered a sub before at any other sub place is going to think sub roll. I explain that the app isn't clear at all and that I basically was upchraged for less food. He says he understands as they get it all the time about the confusion with the bread.

THEN FIX THE EFFIN ISSUE!

I understand he didn't create the app but not offering to accommodate the issue and simply telling me you'll mention it to your "area manager" doesn't fix or compensate for the fact I didn't receive what I thought I should be getting.

$15+ for a poorly thrown together stack of meat and veggies squashed between two cheap ass pieces of wheat bread.

Won't happen again JJ. First and last time...

Stop reading a prompt. You asked me the same questions as if you weren’t even paying attention and just kept repeating like a robot. No for the 3rd time, I’m not part of your rewards.

Waste of money. I didn’t enjoy it, I threw it away because It was so dry, I guess you have to ask for mayo and Dijon… it has come on my sandwich a million times and is usually part of the prompt… freaky fast (and rushed) yet incorrect and lacked any interaction. She asked “is that it?” After everything i said- I wasn’t done ordering but you’re so quick to want to finish you lacked the realization I had questions and all you wanted was answers. I ended up making back to back orders because she was so in a rush and I felt pressured to finish (no one was there but me and 3 employees chilling.)

Ask relevant questions - not prompts to hit your rewards signup goal. My goal was to enjoy my meal. Fail.

Management take note, you are training a task rather than teaching a skill, people.

Had you spent an extra second to listening you may have provided an actual satisfied service with an order I would...

I am not pleased with the service at all. I drove through (which I thought would be easier, but was much harder for them I am guessing), but I got my sandwiches that I assumed for correct and went back to work. Upon returning back to work, both sandwiches were completely wrong (one was even breadless when I ordered two #7's). I called once I realized the mistake and after being on hold they said they would bring me replacements. Then the manager sheepishly called back and they asked for me to give the driver the old sandwiches back, which I had opened and touched after taking a picture of both sandwiches with the receipt in the picture. The manager then said it was for some kind of "training. Which what good would that do? They easily could have gave me a reimbursement for wasting my time. I wasted my my lunch on this and was not even re-compensated for after taking the messed up...