Charleys Cheesesteaks — Restaurant in Tampa

I like the food, it's pretty good and you get what you pay for. I didn't leave feeling hungry, which is good, but that's really where the good part of my experience ended. About halfway through my loaded nacho fries, which I highly recommend, I find a three inch curly hair wrapped around the ends of some fries, coated in cheese. After a minute of contemplation, I no longer had a desire to finish the food, and decided to go tell the cashier about the issue. When I got to the Counter and began to tell the older woman what I found, she immediately went of the defense, saying only the two men at the grill made fries, and they had very short hair, of course, I responded that I have short hair too. I only had about 10-15 fries left on the plate, and requested if they could make a small portion for me, because I'd really like to get what I paid for. The cashier stared at me with unnecessary hostility and continued to claim there is no way the hair came from any of her staff. I responded simply that I didn't know where the hair came from, but I know it wasn't mine, and it was found near the bottom of the pile of cheesy, bacon, nacho fries. "What do you want me to do about it?" I was suddenly asked with an attitude I had yet to ever receive from someone working in food service, and I've done it myself for many years, in a few different restaurants, and "you already ate most of it." I again explained that I would like a small portion, the same as what I had left on the plate, to eat, no more no less, just what I paid for. The cashier then snatched the plate with the hair from me and threw it, not dropped, literally threw the container in the trash and told one of the men at the grill to make me a new one. In the end I did get what I asked for, but I don't understand why the cashier felt the need to argue with me and give me an attitude, I just wanted what I paid for,...

Went to the mall today with my wife and kids and we decided to eat here for lunch and was a big mistake. I ordered a regular Philly steak sandwich meal no mushrooms and no peppers. I received my meal and it had tomato and lettuce which does not come on this sandwich. I returned back and let them know and they said well take care of it I stood off to the side and watched the guys scrape off the lettuce and tomato put the meat back into a new roll and put it back in the box. I open it and there was still lettuce mixed in the meat absolutely unacceptable! If I wasn't extremely hungry at the time I would have made it very clear the issues at hand. I wouldn't recommend this...

Customer service was very rude to my fiancé and I . We placed a pick up order online order for this location . We had sandwiches that came to $28 that we paid online for at this location and no one seemed to know where our order went. Because they claimed that it did not show on their screen. Which is very much understandable but no one tried to come up with a solution so we left there with no food and no refund . Even though we had our receipts on our phone and no one was helpful . The workers was very nonchalant and rude. I even asked to speak to a manager and I was never able to speak to one. Would...