Holiday Inn Tampa Westshore - Airport Area by IHG — Hotel in Tampa

We've stayed here several times so I will say that the hotel is always clean, that we received upgrade to the top floor (called the Club floor, but club closed during COVID and will probably never reopen?) so nothing but view upgrade, plus housekeeping did well when they cleaned. I asked to have room cleaned on 1st morning when we left. Returned 2+ hours later to find well cleaned room. Requested same on 2nd morning. Returned 2+ hours later to find untouched room. Weekend front desk not as attentive! We just waited for someone to knock on door several hours later so we could get clean towels and restocking (coffee pods for example)! We wanted to relax, take naps, watch college football, etc. but had to adapt to the unkept promise!|Parking was better with more Diamond reserved spaces but still based on honor system so wonder how many without Diamond status park there? Price of $12.00 + 90 cents tax a bit steep for area. I should be glad they don't have a resort fee, which would probably be twice this and include parking plus many already earned or unused amenities such as wi-fi, pool access, etc. as many do now!||The main focus of this review concerns breakfast. As an IHG Diamond Elite, I am given 3 amenity choices at check-in. 1) complimentary breakfast for 2, 2) welcome points, or 3) complimentary drinks, which I read on another review aren't offered here because the owners don't approve of drinking? They claim the restaurant is run separately from the hotel, but given the general manager is Santhosh J Happynook and the restaurant is also Indian, I think there is some overlap? Anyway, the restaurant doesn't follow IHG minimum standards for the so-called "complimentary breakfast" for Diamond level members. From the IHG web site for Holiday Inn properties, the complimentary breakfast includes one main menu item with unlimited non-alcoholic beverages or full buffet with unlimited non-alcoholic beverages per person. Selected breakfast menu items may be excluded (such as specialty/local-themed items). BUT here, there were 4 choices and not any exact items off main menu and either coffee or juice; I'm glad they didn't included tap water as 1 choice. The 4 choices also came with a $3 fee per person. This doesn't meet IHG policy in my interpretation! Also, the Belgian waffle choice includes "wiped" cream? Not "whipped "! I have attached a picture of the small card that I received at check-in with the 4 printed options. Breakfast service was better on Saturday than Friday but still below IHG standards for Diamond members! Sunday was with the same server as Saturday and as such efficient. I did get a decent breakfast each day and chose the same option. the Elite Hot Breakfast, with 2 eggs, bacon, potatoes, and a bowl of fruit. Although not on the card, it included toast as well. It was strange, but I received different toast each day (but only 1 slice on Friday). I just asked for non-white bread but toast rather than English muffin and took what came! Other half had ham, egg, and cheese croissant days 1 and 3 but Belgian waffle (they were out of wiped cream) the second day. In conclusion, I have to say I was disappointed that they didn't follow IHG standards and give me a choice of the menu items. I did notice that if someone ordered off the menu, there was an automatic 18% service charge. They said I could order off the menu but would be responsible for the posted prices (plus the 18% and taxes). This is the only IHG property where I have not received a "free" breakfast with this amenity. This doesn't involve the brands like HIE that offer complimentary breakfast to all. I usually add a tip, if they haven't already included one, but those that have, such as the Intercontinentals in Boston and Miami both wrote off the entire balance, including their added tip to guarantee the wait staff receives something, even if they don't deserve 18%, as happened one time at another hotel. I hope they rethink their policy and would hope that IHG would do an audit to make sure its properties are following, at least, minimum standards. |We will return here if we need something in this part of Tampa. It is now the only IHG property in Westshore and is the most convenient to the University of Tampa, our usual destination. Thanks for the positives, but please make a change to your breakfast policy for Diamond members and don't let your front desk promise service they...

On 10/06/23, my family checked into two rooms at the Holiday Inn hotel on 700 N. Westshore Blvd in Tampa, FL. We had driven 9 hours from Pensacola, FL that day, so the entire family was exhausted and ready to settle down for a good nights sleep. Therefore, I specifically requested two quiet rooms. The front desk clerk stated that she would gladly accommodate us and gave us two very nice rooms on the tenth floor (1010 & 1012). We settled into our rooms at approximately 8 PM in preparation for our early morning commitments the following day.

Around 9PM someone with several kids moved into the room next to us and began to make a significant amount of noise (laughing, running, slamming doors, etc.). I assumed it was just kids burning off energy after a day of traveling and we tried to ignore it. But the noise continued and got much worse. Soon the kids were yelling and running in the hallway, knocking on our door then running away, slamming other doors, etc. Even with ear plugs and a sound machine we couldn’t get to sleep. At around 11 PM I called the front desk and explained what was going on. I was assured by the clerk that he would take care of it. However, the noise continued and actually got much worse. After another hour of noise, at approximately midnight, my wife called the front desk to complain. She was assured by the clerk that he would take care of it. However again the noise continued and got worse with kids running in the hallway, slamming doors, yelling, knocking on our door, etc.

At approximately 1 AM, after the noise had gone on for over 3 hours with no signs of letting up, I got dressed and went out into the hallway. I identified the source of the noise as Room 1008 and knocked loudly on the door. Immediately the yelling stopped. A large man then stepped out of a room across the hallway (1007) and began yelling at me for knocking so loudly, stating that it was just his kids having a birthday party. I told him that the kids had been disturbing us for 3 hours and that the it needed to stop. Suddenly another large man stepped up, raised both of his hands, got in my face and without identifying himself began telling me in a very threatening way that I needed to go back to my room stating; “You won’t like the way this is going to turn out!” I asked him if he worked there. He said that he did and again told me to go back to my room stating again; “You won’t like the way this is going to turn out!” He said those words 4 times. And once more he assured me that he would take care of the problem.

I realized that I wasn’t going to get resolution from either of these two gentlemen, so I headed for the elevator to go down to the front desk and talk with the manager. The man that later identified himself as the front desk clerk followed me to the elevators. When the elevator doors opened, he stepped in, turned, and denied me access to the elevator telling me to get another elevator. I was confused as to why an employee was acting this way so I held the door open. He eventually stepped out of the elevator and told me to take that one and he would get another one. . I took the elevator to the first floor and went immediately to the front desk, where there was no clerk present. Eventually the same clerk that had failed to address the noise on the 10th floor, who had threatened me and then refused to ride in the elevator with me finally arrived. He told me that there was no manager present. I tried to explain what had transpired but he wasn’t interested in hearing any of it. He did offer to move me to another room, and I told him that I had done nothing wrong so I wasn’t interested in moving at 1AM in the morning. I just wanted a quiet night’s sleep. Again, he assured me that he would take care of the problem on the 10th floor. I said thank you and headed back to my room. At this point the noise stopped, and I got to sleep about an hour later.

The following morning (10/07/23) I explained what had transpired to the front desk clerk as I was checking out. I informed her that once my travels were completed, I would be filing a formal complaint with both Holiday Inn and with United Airlines. She apologized and offered to reimburse my account with points.

I have been a long-time customer of Holiday Inn Hotels, and this was a very unsatisfactory end to an otherwise delightful vacation with my family. I am very disappointed to be writing this email...

Just completed a one night stay, and overall was a great stay although it got off to a rough start. ||Upon arrival, I collected my baggage and followed directions in the app for the hotel shuttle which states: "Proceed to baggage claim, pickup baggage. Follow ground transportation, call hotel inform location". I did just that and let them know I was at "Blue 1". After waiting in the heat for 25 minutes, I called back to check on the shuttle and was told the hotel does not pick up there and I had to go somewhere else. The location she was saying was not readily available on a sign I could see, so I followed the Uber signs and went that way. If the hotel is going to provide a shuttle, they should tighten that up and make it useful. At a minimum, they need to change the instructions in the app because following the airport signs for "Hotel Shuttles" took me to a place the hotel apparently does not pick up. ||Fortunately, it improved rapidly. Upon arrival the person checking me in was perfect. I am Diamond level with IHG One Rewards for context and selected the complimentary breakfast for my welcome amenity. The breakfast offered several plated choices and was more than adequate. The one odd piece is it mentions at the bottom a $3 Service Charge will be added to your room bill. I have to make the assumption that this is a mandatory tip for the server or otherwise it would not be a "free" breakfast like they are required to provide per IHG policy. I have no problem with mandatory tips in markets where they clientele do not know to tip or how that is (unfortunately) so prealant in American culture. if it is not the tip, that should be more clearly identified and the hotel should change that to correctly follow IHG policy. ||This was one of the rare occasions that I actually NEEDED late check out. When I inquired, I was initially told to check with them in the morning (I personally hate this answer. You should know if you are nearly sold out the next day.). I explained my reasoning and she thought about it and said she would go ahead and put it down. I told her I would double check on the way out in the morning which I did and it was no problem. I very much appreciated the late check out this time as it made all the difference for my stay. It would have been a wasted trip otherwise. I do wish IHG would make this more guaranteed for Diamond. ||The room was comfortable and recently remodeled. It was quiet, no noise issues even being right by the airport. Clearly from the room layout, this hotel was built as a Courtyard which makes for a more spacious bathroom. The room had a fridge and all the standard Holiday Inn amenities. ||For dinner, I went downstairs to check out the restaurant(s). On the app, it implies there are two restaurants, one being Indian. In reality, it is the same restaurant with two menus. The Indian menu appeared to be exactly as posted on the app, but the non-Indian menu was far more abbreviated than what is posted on the app. As I don't like Indian food and couldn't find anything that interested me on the non-Indian menu, I skipped dinner at the hotel. ||All of the staff were great, and if I am in the area again I would...