The food was amazing as always. This was an ideal situation as I was picking my brother up from the nearby bus station. While I awaited his arrival I thought I'd grab my fiance her beloved gizzard meal;so I went through the drive through not paying much attention because I was on a personal call. The drive-thru was flooded with traffic. I collected her order and headed to pickup my brother. Once he was in the car he decided he wanted to experience the food he smelled and I was raving about. He insisted we go in. We went in to order and to our dismay the atmosphere was dismal at best. I tried to sway the energy to no avail as the cashier just seemed to not want to be there. I asked if she was a manager she said no and pointed to a lady standing nearby. As I inquired as to why this location seemed so solemn she gave a forced smile and stated they had just been slammed with customers. I expressed that smiling was a simple thing that could enhance customer service and would definitely be appreciated although I understood the affects of the rush. All in all I left here thinking I would not like to visit this location any time soon. It is my perspective in high volume times this is the opportunity to actually acquire new customers. This is the best time to smile and spread cheer. If anyone does care about this the moral I would say is in adverse times would be the best time to shine