Wawa — Restaurant in Tampa

The only one I go to where employees don't seem to know how to do a purchase that includes EBT and non EBT at the same time. I feel like there is a lack of employee training where this is concerned. I have had this issue mutipul times on mutipul occasions. I even had one incident where I told the cashier the transaction payment said approved but she insisted it didn't and had me run it again. So I ran it again, then when I got in my car I called my card to make sure i was only charged once, and low and behold I was right and was charged twice. The cashier I felt with was very rude and insistent that I was only charged once, so I had to literly get a manager and go through the whole process again and have here hear the double charge on my phone before anyone would fix it. All that for me to just have lunch. Now today same thing. Cashier didn't know how to run both cards in one transaction. So this is why I say more training is needed. When every other store I've ever stopped at never has an issue with this, yet this location continues to have the same problem it has to be a training issue.

As of 5/4/18 Won't shop here again. Somehow someone got my bank card information from this location. I didn't even use my bank card when I was there. I don't know how but someone posing as a customer was able to scan my bank card from my wallet, and then use it at your store to try and steal $100. I almost never use my card and it's for this reason. I think that the fact your corporation still has yet to get chip readers maybe encourages this type of fraud theft because electronic thieves know this makes your machines more vanurable. This then makes all your customers more vulnerable as well. After much research online I see that this is something that happenes to Wawa customers a lot, and it happens in many Wawa locations. Maybe Wawa should look into hiring some people to look into this, because as much as it's happening to people it seems like it's not a coincidence. Maybe Wawa should use unique transaction ID numbers that can be tracked, so when someone has this happen if a person activates an account with that transaction, or uses a gift card it notifies authorities. Really anything because this is just ridiculous and bad for business. I for one will be sharing my story, and reconsidering shopping at any...

I am a very frequent Wawa customer around the Tampa and St. Pete area, but am especially loyal to the Del Mabery location. I work nights, and usually come in anywhere between 2:45am and 7 a.m. depending on when my shift ends. Xavier is one of the best employees at this location. He always remembers what I like to order and asks when I make changes to my order, even when it is busy. I'm usually not inclined to write reviews but after my experience tonight I had to.. I ordered my typical breakfast burritos, and a woman who claimed she was the manager on duty Lauren or Laury? was extremely rude and told me what I ordered was not available. I asked her why it was still an option on the touch screen menu, and she said it was because she hadn't blocked it off the menu board in time..as we continued our conversation she proceeded to walk away and answer the phone and started talking to another customer.. no big deal I ordered something different non-breakfast related.. but the point is, I think that Xavier should be the manager on duty over this woman.. he has great customer service skills, is very quick and efficient and at least acts like he cares. This was my first and only negative experience at this Wawa and I really believe this woman needs...

EDIT: I do wish I didn't have such a reason to comment again. I first posted the later section of this a couple months ago, and yet I'm still inclined to say, please get your drink act together. My iced coffee should have had milk, mocha, and salted caramel. I thoroughly believe it's just coffee and milk. The service is plenty friendly enough, I just wish what I'm being handed were not an incomplete order. While Wawa food is almost always great, my experiences at this location as of late have been less so, more in terms of service. I do hope management starts getting on top of training refreshers.

Today, I went in after waiting over 15 minutes for my curbside mobile order as no one coming out to bring my order. It supposedly was placed on an Uber/etc pickup counter where staff would not have gone to collect it before bringing it to me, despite my having entered my parking spot into the app. The one who helped me was genuinely apologetic, having said she had prepped it. The food was great, but it became a bit inconvenient. Another recent visit had my coffee missing milk/creamer upon pickup. I love Wawa, so please don't make me dread with worry that something will not go right...