Possibly the worst service i have every had anywhere!!! The guy was veryyyyy rude to my husband and two kids ages 3 and 5. He acted as if we were a trouble that we walked in to eat even with noone being in line as they were dead!!! I asked if i could take a second to look over the menu and he got upset. After we look over the menu he says they were out of everything on the menu except chicken and fries. So we went ahead and got them then i ask about the cups because we are new silver members and i know we would be back. I asked the difference between the two refillable cups and he looked at us and say 10 dollars duh. So i asked again if there was a difference in the cups and he says 10 dollars and its a animal... He proceeds to get me the sticker one without even knowing if i wanted one...so we take it. I told the lady were silver members to get the discount at checkout she completely disregards what we are saying and i look at the receipt and tell her u didnt give us the discount and she rudely says i have to go to the front desk for the discount. Basically it was the worst experience and set the rest of our day off. I felt terrible for the kids as we all were very rudely disrespected and treated poorly as if its a normal thing. Not to mention the fries and chicken were obviously extremely old and pretty bad but i didnt want to go back up and complain and be treated like that again. Whats the point in having season passes if we cant even stop in and get lunch..let alone be treated this way... Seriously considering canceling our membership as we dont want to be treated like this everytime considering how comfortable these people were acting this way to a family. Very displeased and disappointed!!!!!!!!!